Join Maersk as an Ocean Customer Experience Specialist WSA - Spanish in Estancia, Pasig City, Philippines. In this full-timehybrid role on a permanent nightshift, you will manage daily issue resolutions, documentation, and data quality in a global logistics environment.
Requirements
Fluent in Spanish and English language.
At least 1-2 years related experience in customer service handling/support in Shipping and Logistics, BPO, or other industries, or Spanish Language Training/Class.
Bachelor's Degree Graduate or college undergraduate.
MS Office Proficient.
Amenable to work on a permanent nightshift schedule and in a hybrid/RTO work setup in Estancia, Pasig City.
Skills & Responsibilities
Customer Service & Issue Resolution: Handle daily issue resolutions via email and chat tasks while ensuring service quality.
Documentation & Data Quality: Prepare and submit export and import documentation timely and accurately while focusing on data quality to meet SLAs.
Process Support & Training: Support peers with technical or process-related challenges and train new hires on processes.
Potential transition routes: People from customer support or logistics coordination roles may bring relevant communication and administrative skills, alongside meeting the language and experience requirements.
Job description
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
We Offer
This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
Key Responsibilities:
Has responsibility for handling daily issue resolutions via email and chat tasks in line with the Client/Process IOP's and ensures quality of service is maintained at all times.
May support peers with technical or process related challenges during process execution.
Has accountability for preparation of export/import documentation and submission of the same timely and accurately to stakeholders.
Adheres to IOPs and deviations to be checked prior with stakeholders.
Focuses on data quality to ensure SLAs are met.
Up-to-date understanding/training of Process and IOPs to create documentation.
May perform root cause analyses in the event of escalations.
May train new hires on the process(es).
Who are we looking for:
Fluent in Spanish and English language.
With at least 1-2 years related experience in customer service handling/support in Shipping and Logistics Industry, BPO Industry or from other industries.
Open to those who had Spanish Language Training/Class.
Bachelor's Degree Graduate, college undergraduates can be considered.
MS Office Proficient.
Amenable to work on a permanent nightshift schedule.
Willing to work in Estancia, Pasig City.
Amenable to work on a Hybrid/RTO work set up.
Highly adaptable to new processes and a team player.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
