Join Maersk as an Ocean Customer Experience Specialist in India, Airoli on a full-time basis. This role requires working in European shifts and focuses on managing customer channels, cases, and relationships using German language expertise.
Requirements
Any Graduate with a minimum of 2 years of experience.
Mandatory German Language Expert with minimum B2 Level certification.
Excellent oral and written communication skills.
Good MS Office skills.
Comfort working in European shifts.
Skills & Responsibilities
German Language (B2+): Deliver seamless customer service, case management, and dispute resolution for German-speaking clients.
MS Office: Maintain customer records, manage contracts, and track onboarding documentation.
Potential transition routes: People from customer support or logistics roles may bring relevant client-facing skills, alongside meeting the mandatory language and experience requirements.
Job description
At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.
We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.
You will be responsible for:
Customer Experience which includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
Customer channel management
Case Management
Customer onboarding and relationship management
Contract and dispute management and more
We are looking for:
Any Graduate with minimum 2 years of experience.
Excellent oral and written communication skills (mandatory)
German Language Expert with minimum B2 Level certification (mandatory)
Good at MS Office skills
The desired candidate should be comfortable working in European shift
What We Offer:
Impact: Your work directly contributes to the success of our global operations.
Opportunity: Ample opportunities for professional and personal growth.
Innovation: Join a forward-thinking team embracing cutting-edge technologies.
Global Exposure: Collaborate with diverse colleagues in an international business environment.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
