Join Maersk as an MGF Service Delivery Specialist in Chennai, India. This full-time role involves managing route planning, capacity, and execution during US shifts.
Requirements
Bachelor's degree in commerce, Finance, Accounting, Business Administration, or a related field.
3 to 6 years of relevant experience.
Strong understanding of last-mile transportation and route optimization platforms like FarEye or Locus.
Skills & Responsibilities
Route optimization: Use platforms like FarEye and Locus to generate efficient delivery routes and allocate orders.
Capacity management: Monitor vehicle utilization and rebalance orders based on constraints.
Issue management: Investigate delivery delays and coordinate with technical teams to resolve system issues.
Stakeholder communication: Coordinate with regional operations and dispatch teams to ensure adherence to SOPs.
Potential transition routes: People from logistics coordination or dispatching roles may bring transferable planning skills, alongside meeting the required operational experience.
Job description
Key Responsibilities:
Route Planning & Optimization
Perform daily route planning based on available orders, delivery locations, and vehicle capacity.
Generate optimized routes using last-mile routing platforms
Ensure optimal allocation of orders across available trucks and drivers.
Balance orders across trips based on capacity, route duration, distance, and operational constraints.
Review and validate route sequences, stop allocations, and delivery priorities.
Identify opportunities to reduce truck utilization and improve route efficiency.
Capacity & Resource Management
Monitor vehicle capacity and utilization across different markets and regions.
Manage last-minute changes in truck counts and vehicle capacity.
Rebalance orders when additional orders are received or vehicles become unavailable.
Ensure vehicle capacity and route constraints are maintained during planning.
Route Execution & Issue Management
Monitor route generation and planning completion within defined cut-off times.
Investigate missing orders, sequencing issues, route delays, and planning failures.
Coordinate with technical teams to resolve system and integration issues.
Perform route adjustments, stop resequencing, and trip-level changes when required.
Ensure successful integration of route IDs and stop sequences with downstream systems.
Stakeholder Management
Coordinate with regional operations, dispatch teams, and technical support teams.
Communicate route planning status, operational risks, and escalations.
Support users with routing platform issues and process-related queries.
Ensure adherence to standard operating procedures.
Required Skills
Strong understanding of last-mile transportation and route planning
Experience with route optimization or Transportation Management Systems FarEye, Locus, similar platforms
Understanding of vehicle capacity, delivery windows, service time, route duration, and driver/shift constraints
Strong analytical and problem-solving skills (good with MS Excel/ Reporting)
Ability to make time-sensitive decisions during routing cutoffs
Strong communication and coordination with Operations, Technology, carriers, dispatchers, and drivers
Ability to work in a high-volume environment with strict operational deadlines
Preferred Experience
Experience in large-scale last-mile delivery operations.
Knowledge of route optimization algorithms and planning constraints.
Experience with ADP, FarEye, TMS, or other transportation platforms.
Understanding of API integrations and order interfaces.
Experience managing multiple markets or regions.
Exposure to automation and operational KPI improvements.
3 to 6 years relevant experience.
Qualification:
Bachelor's degree in commerce, Finance, Accounting, Business Administration, or a related field
Shift Timings:
US Shift
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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