Manager-Operations

Job Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

Include a section on what we can offer:

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Key Responsibilities:

• Oversee end-to-end logistics operations including receiving, put-away, storage, picking, packing, and outbound dispatch.

• Manage multiple client accounts, ensuring contractual obligations and SLAs are consistently met.

• Monitor and improve operational KPIs: on-time delivery, inventory accuracy, pick rate, productivity, and space utilization.

• Lead and develop warehouse teams across various shifts, including supervisors and frontline staff.

• Drive health, safety, and environmental (HSE) compliance, ensuring a safe and clean working environment.

• Plan and allocate labor and equipment resources based on forecasted volume and activity levels.

• Maintain accurate inventory control through cycle counts, audits, and reconciliation processes.

• Work closely with customer service and account managers to ensure smooth communication and issue resolution and attend to and resolve customers issues promptly.

• Initiate and implement cost saving projects and continuous improvement initiatives (Lean, 5S, Kaizen) to enhance service quality and reduce operational costs and wastages. I

• Utilize Warehouse Management Systems (WMS) effectively for operational control and data accuracy.

• Coordinate with transport teams to ensure timely dispatch and delivery performance.

Requirements:

• Bachelor’s degree in Logistics, Supply Chain, Business Management, or related field.

• Minimum 5 years of experience in logistics or warehouse operations, with at least 2 years in a managerial role.

• Proven experience in managing multi-client 3PL operations or Courier operations.

• Strong knowledge of warehouse workflows, WMS systems, and inventory control practices.

• Experience leading large teams, including temp/contract labor management.

• Familiar with safety standards and regulatory compliance (HSE, ISO, etc.).

• Strong analytical, communication, and customer relationship management skills.

• Ability to manage high-volume, fast-paced operations while maintaining accuracy and quality.

• Must be able to work at Tanjung Pelepas Port, Johor.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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