Manager - Operations

Job Description

Financial & Analytical Responsibilities

• Monitor and analyze operational costs, including labor, equipment, and warehouse occupancy, to ensure budget efficiency and cost control.
• Review and interpret key financial metrics such as accruals and basic Profit & Loss (P&L) reports to support strategic decision-making.
• Approve daily labor and overtime requests based on operational needs and budget constraints.
• Drive data-driven initiatives to improve cost-effectiveness and operational performance.
• Report financial and performance insights to direct manager with actionable recommendations.

Operational Responsibilities

• Lead the implementation of company policies and procedures to ensure operational excellence and customer satisfaction.
• Design and maintain an effective operational structure that promotes high performance, teamwork, and continuous improvement.
• Collaborate with Warehouse Supervisors to monitor and optimize warehouse productivity, manpower allocation, and equipment utilization.
• Review and approve changes in Standard Operating Procedures (SOPs) and Work Instructions (WIs) to ensure process consistency and compliance.
• Coordinate with internal departments (Audit, HSE, HR, Transport) to ensure smooth and compliant operations.

People & Customer Management

• Conduct regular employee performance reviews and coordinate with HR and General Operations Manager for development and succession planning.
• Develop team capabilities through structured training aligned with the skills matrix.
• Foster a culture of collaboration, accountability, and continuous improvement among operations staff.
• Build and maintain strong relationships with customers to ensure satisfaction and long-term partnership.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.