Maersk Customs Services Lead

Job Description

As a Maersk Customs Services Lead, you will oversee a team responsible for the timely, accurate, and compliant clearance of goods. You will act as a key liaison between internal stakeholders, customs authorities, and customers, ensuring regulatory compliance, minimizing clearance delays, and driving high levels of customer satisfaction through effective workflow management and proactive communication.

How you create impact

• Lead, coach, and develop a team of customs professionals to ensure strong knowledge and adherence to Customs Brokerage regulations and internal SOPs

• Monitor team performance against Maersk standards, KPIs, and departmental objectives, including regular audits of shipment documentation, accounting, and filing accuracy

• Proactively manage exception and problem files, implementing corrective actions to mitigate risk and prevent service failures

• Issue clear work instructions to ensure timely and orderly file flow across release, billing, post‑entry review, and audit activities

• Identify training needs and development opportunities; partner with stakeholders to build targeted training plans and strengthen team capability

• Review and validate customs documentation for accuracy, including country of origin/export, importer of record (IOR), terms of sale, valuation, and tariff classification, ensuring full compliance with regulatory and federal requirements

• Perform daily follow‑ups on documentation discrepancies, demonstrating strong troubleshooting skills and effective written and verbal communication with customers, overseas origins, and internal teams

• Escalate unresolved issues, compliance risks, or systemic gaps in a timely manner before they materially impact customers or Maersk operations

• Collaborate closely with Operations, Compliance, Finance, Technology, and other branches to deliver consistent, high‑quality customs services and seamless customer experience

Company Benefits:

• Medical

• Dental

• Vision

• RRSP+ Company Match

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

• And more!

Pay Range: $65,000.00 - $75,000.00

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in Canada

You must be authorized to work for any employer in Canada

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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