Lead Logistics Customer Experience and Operations Specialist

Acts as the owner of the job file and has responsibility for creating
and updating of shipping documents and Customer Invoices in the system.

Job Description

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

You will be Responsible for:

• Should have documentation experience

• Owns all SCM Operations activities under file management for the customers under purview.

• Key Activities include: All file management activities post booking, Documentation, System Updates, Operational finance

• Proactive communication with customer service in case of exceptions.

• Supporting Customer Service in customer query resolution and exception handling.

Required Criteria:

• Graduate of any bachelor's degree.

• Fluent in English with good communication skills.