Join Maersk as a Lead Logistics Customer Experience and Operations Specialist in Pasig, Philippines. In this full-time role, you will act as the owner of the job file, managing post-booking SCM operations, shipping documentation, customer invoices, operational finance, and exception handling.
Requirements
Strong background in logistics operations with an understanding of end-to-end supply chain (3PL to 4PL perspective)
Good knowledge of Incoterms and international shipping practices
Experience handling exceptions and complex operational scenarios
Proficiency in Microsoft Office (Excel, PowerPoint, Word) and automation tools
Strong communication and stakeholder management skills
Ocean freight experience is considered an advantage
No specific degree or minimum years of experience are explicitly stated
Skills & Responsibilities
Communication: Enables proactive communication with customer service and strong stakeholder management during exceptions.
Logistics operations: Drives end-to-end supply chain activities, documentation, and system updates for SCM operations.
Problem solving: Handles complex operational scenarios, exception handling, and customer query resolutions with a proactive mindset.
Technical proficiency: Utilizes Microsoft Office and automation tools to manage shipping documents and customer invoices.
Potential transition routes: People from customer service or general logistics administration roles may bring transferable communication and organizational skills, alongside meeting the stated operational requirements.
Job description
Acts as the owner of the job file and has responsibility for creating and updating of shipping documents and Customer Invoices in the system.
Owns all SCM Operations activities under file management for the customers under purview.
Key Activities include:
* All file management activities post booking.
* Documentation.
* System Updates.
* Operational finance.
* Proactive communication with customer service in case of exceptions.
* Supporting Customer Service in customer query resolution and exception handling.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
Strong communication and stakeholder management skills
Proficiency in Microsoft Office (Excel, PowerPoint, Word) and automation tools.
Strong background in logistics operations, with understanding of end-to-end supply chain (3PL to 4PL perspective)
Good knowledge of Incoterms and international shipping practices
Experience handling exceptions and complex operational scenarios
Ability to manage multiple tasks and meet deadlines
Proactive, solution-oriented mindset
Flexible and adaptable to changing operational demands
Ability to work in a fast-paced, high-volume environment
