Lead Logistics Booking Service Specialist

Customer Experience Specialist (Reporting, KPI & Automation Focus)

Customer Experience includes roles that provide services to customers once they are onboarded into the Maersk environment. The role is responsible for supporting customer operations, reporting, process optimization, and continuous improvement initiatives to enhance service quality and operational efficiency.

The ideal candidate should demonstrate a strong mindset for continuous improvement, digitalization, and automation. This role is expected to identify manual and repetitive activities, drive process improvements, and develop automated solutions that increase productivity and reduce operational effort.

Key Responsibilities include, but are not limited to:

• Customer channel management.
• Case management and issue resolution.
• Reporting and KPI management.
• Contract and dispute management.
• Developing and maintaining Power BI dashboards and reports to improve operational visibility and business performance monitoring.
• Identifying automation opportunities and implementing solutions using Power Automate, RPA, VBA Macros, and other digital tools.
• Designing and developing tools to streamline daily operational processes and reduce manual effort.
• Collaborating with operational teams to transform repetitive tasks into automated workflows.
• Supporting data analysis, process optimization, and continuous improvement initiatives across the organization.
• Driving automation projects that enhance operational efficiency, data quality, and customer experience.

The successful candidate should possess:

• Strong analytical and problem-solving skills.
• A proactive mindset toward process improvement and automation.
• Experience with Power BI, Power Automate, RPA, VBA/Macro development, or similar automation tools is highly preferred.
• The ability to leverage technology and data-driven solutions to improve operational efficiency and service quality.
• Strong communication and stakeholder management skills.

This position sits within the Administrative career stream, supporting business operations through technical, administrative, and operational expertise. The role requires the ability to perform specialized work within established processes while demonstrating sound judgment and problem-solving capabilities. Candidates are expected to develop expertise through on-the-job experience and actively contribute to operational excellence and continuous improvement initiatives.

The position is suitable for individuals who are eager to build their knowledge of logistics, customer experience, reporting, automation, and business operations while contributing to the digital transformation of the organization.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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