Landside Operations Agent

Landside Operations Agent

Opportunity

Are you passionate about logistics and operational excellence? Do you enjoy coordinating transportation activities and working with multiple stakeholders to ensure seamless execution?

We are looking for a Landside Operations Agent to join our team in Bulgaria. In this role, you will be responsible for the day-to-day execution, coordination, and follow-up of inland transportation activities, ensuring customer commitments are delivered safely, efficiently, and in line with Maersk standards.

Working as part of our Operations team, you will collaborate with internal and external stakeholders to manage rail, truck, and first/last-mile transportation while contributing to a reliable and customer-focused supply chain.

We Offer

At Maersk, you'll become part of a global leader in integrated logistics, where innovation, collaboration, and customer focus drive everything we do.

As a Landside Operations Agent, you will:

• Play a key role in delivering reliable inland transportation solutions for our customers.

• Work with experienced colleagues across Operations, Customer Experience, Sales, Finance, Procurement, Customs, and Product teams.

• Gain exposure to end-to-end logistics operations and multimodal transportation.

• Develop your operational, analytical, and stakeholder management skills in a fast-paced international environment.

• Be part of a collaborative culture that supports continuous learning, professional development, and career growth.

Key Responsibilities

As a Landside Operations Agent, you will:

• Coordinate and monitor daily inland transportation activities across Bulgaria, including import and export deliveries, rail, truck, and combined transport solutions.

• Ensure timely and accurate execution of transport orders, delivery plans, operational milestones, and customer commitments.

• Collaborate with vendors, terminals, depots, customs brokers, and other external partners to secure transportation capacity and maintain service quality.

• Monitor shipment execution and proactively identify operational risks, delays, or exceptions.

• Support rail transportation and first/last-mile delivery activities.

• Validate transport order information, including container details, delivery requirements, free time, applicable terms and conditions, and customer-specific instructions.

• Maintain accurate operational records in Maersk systems and provide timely updates to relevant stakeholders.

• Monitor vendor performance and follow up on service failures, claims, waiting times, additional costs, and operational deviations.

• Support issue resolution and escalate operational challenges related to deliveries, equipment, terminals, or vendor performance when required.

• Ensure compliance with Maersk policies, local regulations, safety standards, and agreed customer procedures.

What We Are Looking For

We are looking for someone who enjoys working in a dynamic operational environment, takes ownership of their work, and is committed to delivering an excellent customer experience.

Preferred qualifications include:

• Advanced English language skills, both written and spoken.

• Good computer skills and confidence working with PC-based systems and Microsoft Office applications.

• Previous experience in logistics, transportation, shipping, freight forwarding, or supply chain is an advantage but not essential.

• Strong attention to detail with the ability to manage multiple operational tasks accurately.

• Excellent communication and stakeholder management skills.

• A collaborative mindset with the ability to work effectively across teams.

• Strong organizational and problem-solving skills.

• Ability to prioritize workload and perform effectively in a fast-paced environment.

Working at Maersk

As part of our Operations team, you will contribute to delivering reliable inland logistics solutions while working closely with colleagues and partners across the supply chain to ensure operational excellence and customer satisfaction.

Who We Are

A.P. Moller - Maersk is an integrated logistics company working to connect and simplify our customers' supply chains. With operations in more than 130 countries and around 100,000 employees worldwide, we help customers grow by delivering reliable, innovative, and sustainable logistics solutions.

#RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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