Junior Specialist - Technology, Customer & Operations

Job Description

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We're seeking an experienced Junior Specialist - Technology, Customer & Operations to assist the operating business units by supporting applications and integration to help the business improve efficiencies as well as supporting effective day-to-day running of all operations as per responsibilities defined by the TCO project lead.

WHAT WE ARE:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. At Maersk, we are accelerating our logistics & services products to become the global integrator of container logistics and looking for team players to help us execute our process improvement initiative for Contract Logistics services. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

KEY RESPONSIBILITIES:

• Assist senior TCO members in implementations with requirement drafting, basic configurations, user creations etc.

• Support testing, training, go-live and hyper care in projects and change requests

• Ensure any issues reported are attended to until closed

• Provide onsite BAU support to operations during special events and peak volume period

• Provide first-line support for operational and customer-facing technology systems (e.g. WMS, TMS, handheld devices, scanners, printers, and basic network equipment).

• Troubleshoot and resolve day-to-day system and hardware issues, escalating complex incidents to central IT or external vendors where required.

• Support system access management, including user creation, deactivation, and role-based access controls.

• Monitor system performance and report recurring issues or risks impacting operations.

• Support operational teams with system-related queries to ensure uninterrupted warehouse and distribution activities.

• Assist with system configuration changes related to operational processes (within approved change frameworks).

• Support data integrity by validating transactions, reports, and system outputs Identify opportunities to improve system usage, automation, and technology-driven efficiencies.

• Support testing and deployment of new technology solutions or upgrades at site level.

• Ensure compliance with IT policies, security standards, and data protection requirements.

• Support audits and provide system-related documentation when required.

WHO WE ARE LOOKING FOR:

Someone with:

• Bachelor’s degree in science/information technology or Industrial engineering

• Knowledge of MS SQL, or any SQL language will be an added advantage

• General business knowledge of supply chain execution in any of the following verticals would be an advantage

• Knowledge of Project Management would be an advantage

• Good analytical and problem-solving skills

• Good team player with strong bias to collaboration, knowledge sharing and team engagement

• Self-motivated with focus on identifying personal development opportunities

• Good English communication skills (written and verbal)

#LI-LS2

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.