IT Technology Operations

Job Description

We offer:

IT Support Technician provides advanced on-site end‑to‑end IT support and maintenance for office and warehouse environments. This role should proactively analyze recurring issues, identify root causes, and drive improvements to enhance system stability and service quality.

The position works closely with centralized backend teams to implement and support local network and infrastructure configurations, ensuring reliable IT operations. In addition, the role takes an active part in vendor management, including coordination, service quality monitoring, and issue resolution.

IT Support Technician should proactively collaborate with business stakeholders on automation and simplification idea collection/analysis.

Thi role requires strong ownership of assigned tasks and initiatives, supporting continuous improvement of IT services and overall business operations.

Key responsibilities:

• Provide onsite support for end-user incidents and service requests, focusing on execution and timely resolution, do the escalation and case analysis when needed to raise potential risks
• Support asset lifecycle activities by following global processes
• Proactively discuss automation or simplification opportunities with local business
• Accurately update incidents and requests in ServiceNow
• Engage with business to conduct IT trainings as appropriate
• LAN cabling troubleshooting and coordinate for troubleshooting other local IT infrastructure issues
• Remote support for other warehouses/offices as appropriate
• Ensure Cyber Security standard processes are followed for services provided
• Provide VIP support to selective customers as per SLA and agreement
• Assist respective Area IT Lead with procurement of requested hardware according to Maersk purchasing procedures
• Act as local project coordinator for hardware/software upgrades, country cluster and/or regional consolidation activities and other agreed technical projects.

Required experience

• 3–5 years of onsite IT support–related working experience
• Experience working independently in a global enterprise environment
• Warehouse support experience is preferred
• Independently resolve complex onsite incidents and take end-to-end ownership, including analysis and follow-up
• Help users fix issues and proactively identify potential risks, raising them to management when needed
• Act as escalation point for onsite incidents and service degradation
• Proactively identify automation and improvement opportunities, driving discussion with business and IT teams
• Support small to medium projects involving server, network, cloud, or automation components

Qualifications:

• Bachelor’s degree in computer science, Engineering, IT, or related technical field.
• Fluent English speaking and writing skills, able to lead discussions and write analysis
• Basic understanding of LAN, Wi-Fi, printers, and AV equipment
• Microsoft office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio) skills and experience from a supporting end users perspective
• Limited exposure to server, network, cloud, or automation, mainly through guided execution
• Strong analytical and diagnostic capabilities with structured problem-solving skills.
• Effective communication during high-pressure incidents and cross-functional coordination ability.

Business skills:

• Advanced communications skills to collaboration with end users
• Advanced sense of ownership for assigned tasks and responsibilities
• Advanced skills to follow guidance to perform local operation
• Ability to handle multiple support tasks and escalations simultaneously
• Advanced analytical skills to diagnose reoccurring technical issues and identify root causes
• Ability to work collaboratively with others

Personal profile:

• Strong communications skills to collaboration with end users and manage expectations
• Strong sense of ownership for assigned tasks and responsibilities
• Strong skills to follow guidance to perform local operation
• Ability to work collaboratively with internal end users, backend support team, VIPs and external vendors/partners
• Ability to analysis business cases to find potential automation or simplification opportunities
• Results-oriented approach to IT support and problem resolution

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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