IT Support Technician

Job Description

[Operation Support Administrator]

• Provided technical support to local and roaming users
• Deployed, maintained, and troubleshoot desktops, laptops, printers, PDA and others.
• Assisted to install, maintain and troubleshoot Windows servers
• Provided support in system testing to ensure hardware and software run smoothly
• Diagnosed issues, identified causes, and resolved, or liaised with relevant vendors on repair and maintenance of computers, servers and related equipment
• Monitored system and server operations, service log and handle system support requests
• Monitored file usages and storage status in server and coordinated with users to free up space
• Maintained good condition of server room and computer facilities
• Software: Windows, Windows Server, O365(MS teams, SharePoints and onedrive etc).

[Infrastructure management]

• Implement and maintain servers including network(WIFI, WAN.)
• Hardware lifecycle management (servers, network, computers, etc.).
• Client computers/devices management and troubleshooting.

[Vendor management]

• Service management.

[Technical skills]

• Effective communication skills a must
• Ability to work productively in a matrix environment
• Strong team player with the ability to work in project and production support models with a diverse group of individuals across multiple departments and the locations
• Strong documentation skills for project and production support life cycle projects and tasks
• Strong problem identification and solving skill set
• Partnering with the business and Operations in identifying and prioritizing competing requests in order to provide the maximum value to the business
• Other tasks assigned by your superior

We Are Looking For:

• Degree in Computer Science, Information Technology or related discipline preferred
• 1 - 3 years of relevant experience
• Good command of written and spoken English, and Native Level Korean
• Proactive to users: communicate with users to find out their needs and to get feedback for newly implemented or existing system
• Innovative on technology and proactive on user communication/project management.
• Keep studying and updating latest technologies; application, hardware (server, network devices, etc.) and business, etc.
• Mandatory to possess Driver's license
• Available for warehouse visits

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.