Import-Export Transportation Manager

3. Lead and develop the North Vietnam team

• Lead, coach and develop 9–10 employees across Hanoi and Hai Phong with clear objectives and accountability.
• Allocate workload and resources based on volume, customer needs, capability and productivity targets.
• Run team meetings, performance discussions and capability development.

4. Own TMS adoption and data governance

• Ensure transport orders are created, updated and closed accurately and on time.
• Monitor master data, milestones, user discipline and operational visibility.
• Resolve TMS exceptions, interface or synchronization issues and process gaps.

5. Control customer billing

• Ensure billing is timely and accurate against approved quotations, contracts, rate cards, SOPs and completed activities.
• Reconcile orders and verify supporting-document completeness before billing and closing.

6. Control carrier costing and payment

• Validate contractor costs against tariffs, rate cards, actual moves and applicable surcharges.
• Ensure vendor invoices are checked, approved and submitted within agreed timelines.
• Maintain carrier costing matrices and rate master data.

7. Prevent financial leakage and resolve disputes

• Resolve billing and contractor-cost disputes with clear documentation and cross-functional coordination.
• Prevent revenue leakage, duplicate charges, missing accruals and incorrect cost allocation.

8. Manage carrier and vendor performance

• Manage capacity, service quality, cost competitiveness, safety, compliance and operational performance.
• Conduct performance reviews, corrective/preventive action follow-up and contingency sourcing support.

9. Lead customer and stakeholder engagement

• Serve as the principal operational escalation point for key customers and complex North Vietnam transport issues.
• Present root-cause analysis, drive improvement actions and support new-customer implementation and handover.

10. Govern safety, compliance and risk

• Implement transport safety standards, SOPs, work instructions and applicable legal/company requirements.
• Support Gemba, risk assessments, incident and near-miss reporting, investigations and corrective actions.
• Escalate significant safety, compliance, financial or operational risks and close audit findings sustainably.

11. Own financial performance

• Be accountable for profitability, cost control, productivity and growth.
• Monitor revenue, gross profit, carrier cost, cost per move, billing status, exceptions and productivity per FTE.
• Support budgeting, forecasting, accrual accuracy and monthly financial closing.

12. Drive continuous improvement and digital adoption

• Use operational and financial data for root-cause analysis and measurable service/cost improvement.
• Drive standardization, reporting improvements, automation and digital adoption.

Critical Competencies

• At least 07 years' professional working experience at Transport Management role (including import and export transport operations) in Logistics / Freight-forwarding Business
• In-depth knowledge & practical experience in customs formalities operations & transportation handling: container pick up/drop off, data entry in VNACCS, customs liquidation, HS code classification, price’s evaluation
• Certificate of CHB / Custom Clearance and Transport Management Certificate are big plus
• Direct experience at similar role(s) in 3PLs is a must
• Language proficiency: native Vietnamese level, professional English level.
• Willingness and ability to travel frequently between Hanoi and Hai Phong.
• Bachelor’s degree in Logistics, Supply Chain, Transportation, International Trade, Business Administration or related discipline.
• Demonstrated people-management experience, preferably across multiple locations.
• Practical experience with TMS, transport billing, carrier costing, invoice reconciliation and financial performance management.
• Experience in carrier management, customer escalation, process improvement and cross-functional stakeholder management.

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