Hub Incidents Specialist

Job Description

Opportunity

We are looking for passionate and energetic individuals to join our Asia Hub team in Tanjung Pelepas Port, Johor. This position will provide you with the opportunity to gain shipping operation knowledge and enhance competencies and skills that will prepare you for your future career.

We offer

Join our Asia Pacific Operations team for hands-on experience with one of the world’s leading integrated container logistics companies! You will experience true international reach and exposure from working across our regional Hub Operations Center with different nationalities, vendors, and regulatory requirements.

You will work in a dynamic environment with exciting and endless possibilities for personal and professional career growth. You will gain solid shipping operations knowledge with day-to-day execution handling in an empowered setup. The role will enable you to improve on critical skills such as execution & delivery management, process improvement, stakeholder management, multicultural communication, and vendor management. In addition, you will be gaining in-sights into Maersk processes on how we always aim to serve our customers better. You will experience a career in the undisputed leader of the industry.

Key Responsibilities

Execution responsibility

• Champion a seamless transhipment process by ensuring cargo incidents in Port of Tanjung Pelepas and Singapore (hubs) do not disrupt our delivery promises to customers.
• Lead and coordinate incident handling by working with various stakeholders to resolve hub cargo issues without affecting customer experience.
• Streamline incident management through developing and implementing processes for smooth handling of hub incidents.
• Enhance and unify cargo incident processes within APA Operations.
• Develop performance measurements and understand the impact of cargo incidents to our delivery promise
• Arrange and coordinate special cargo handling to avoid negative impact to berth and vessel utilisation
• Collaborate with the berth planning team and hub service planning team to resolve issues before they impact the vessel game plan
• Working closely with various stakeholders (internally and externally) to ensure cargo can be safely moved to the next destination, and in compliance with global regulations.
• Be present on the ground to independently solve issues and suggest improvement ideas to increase berth productivity

Engagement responsibility

• Build robust relationships with key internal and external stakeholders to continuously reduce costs, enhance customer experience, and optimize processes for future success.
• Collaborate with all APA Operations stakeholders to maintain a healthy hub, and seek feedback to improve customer experience with transhipment products
• Ensure top-notch vendor performance and compliance for terminal services, fostering constructive dialogue for mutual growth.
• Always prioritize the customer, acting with urgency to enhance their experience.

We are looking for

• General experience in the shipping or terminal industry will be valued, and any operations experience will be a significant advantage
• A diligent, self-disciplined, and upright individual, accepting personal ownership for your results
• Possess innovation and drive to provide solutions and ideas that will improve our service level and reduce our operational cost
• An excellent communicator who is able to interact and convey ideas when working with cross-cultural teams and multiple stakeholders
• Possess flexibility in making decisions and prioritizing tasks, and being comfortable in dealing with ambiguity and complexity
• Able to work independently at the terminal, and be comfortable making on-the-spot decisions with significant impact to Maersk
• An enthusiastic, energetic, and confident, and be an effective team player
• Handling urgent cargo incidents after office hours will be required

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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