HR Officer (Foreign Workers Management), based at Shah Alam Mega Distribution Center

Job Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

We offer

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Key responsibilities

Foreign Worker Management

Manage all aspects of foreign worker administration and welfare, including:

• Ensure foreign workers’ welfare, well-being, and cultural adaptation.

• Oversee compliance with health and safety standards and promote a positive work culture.

• Handle end-to-end processes for foreign workers: new intake, immigration clearance, work permit renewal, medical check-ups (FOMEMA), passport renewal, and bank account setup.

• Liaise with outsourced agencies for hostel maintenance and address any issues promptly.

• Manage billing, invoices, and monthly reconciliation with outsourced agencies.

• Address social or disciplinary issues among workers (e.g., absenteeism, conflicts).

• Act as the primary liaison with Immigration, JTK, and other government agencies for foreign worker matters.

• Ensure timely submission of applications and documentation to relevant authorities.

• Manage worker accommodations, ensuring compliance with the Minimum Standards of Housing Act 446 and RBA standards, including periodic audits.

• Coordinate medical assistance for major health issues or accidents.

• Conduct regular inspections to maintain hostel conditions and manage inventory of equipment/furniture.

• Maintain accurate records of foreign workers and hostel occupancy.

• Support managers in resolving disciplinary matters or complaints.

• Handle absconded cases: lodge police reports, cancel permits, update JTK records, and arrange repatriation.

• Monitor and renew hostel tenancy agreements and employment contracts as required.

HR & Administration

• Liaise with government departments and private institutions on HR and administrative matters.

• Assist with daily office administration, including documentation, filing, and correspondence.

• Maintain office security protocols and visitor records.

• Ensure confidentiality of sensitive information.

• Manage personnel files and other HR documentation.

• Support company events and other HR initiatives.

• Perform additional tasks as assigned by management.

We’re looking for

• 3–5 years of experience managing foreign workers or blue-collar workforce.

• Strong interpersonal and communication skills.

• Problem-solving ability and high attention to detail.

• Integrity and discretion in handling confidential information.

• Adaptability and resilience in a fast-paced environment.

• Ability to work independently and manage multiple priorities.

• Familiarity with Malaysian labor laws and foreign worker regulations.

• Willingness to travel frequently between sites.

• Own transport (motorbike or car); mileage claims provided.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.