Head of Customs House Brokerage Operations

Job Description

Are You Ready to Navigate the Future of Global Trade?

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standards for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

What we Offer:

• Global Reach, Local Impact: Thrive in a role with international scope, contributing to projects that shape global trade.

• Inclusive and Dynamic Culture: Join a team where diversity is strength, fostering an environment rich in personal and professional growth opportunities.

• Competitive Rewards: Benefit from a compensation package matching your role as a leading industry player, complemented by best-in-class benefits and talent development programs recognized worldwide.

About the role:

We are looking for a Head of CHB Operation. CHB Regional Managers will report directly to this position. The right candidate will oversee NAM CHB operations, ensure strong and ongoing client relationships and be able to get hands-on with technical problems and issues as they arise. The person selected for this role will need to provide strong leadership with the understanding that different regions and offices have unique nuances which require flexible thinking and creative problem solving. The candidate must be able to work well with a diverse leadership team as well as inspire and motivate employees within a wide range of skills and job levels.

In this role, you will:

• Full ownership over managing Regional Leadership – performance management, hiring and firing decisions, coaching, etc.

• Maintain strong customer relationships to improve service and increase customer satisfaction – shared accountability between Head of Operations, Head of CHB Product, and Head of CHB Implementation.

• Work with CHB RS&C and internal audit to ensure compliance, consistent service delivery and process and policy standards.

• Identify customer needs and oversee operations within the CHB context.

• Support growth and new client implementations.

• Manage team performance and quality control.

• Manage projects, oversee service reliability and communicate issues to teams.

• Track service metrics.

• Determine ways to be cost effective without sacrificing customer satisfaction.

• Provide leadership and guidance to employees and offer positive feedback to promote learning and continued education.

What you bring:

• Customs Broker’s License a requirement with minimum 10-15 years industry experience in Customs Brokerage Operations and Trade Compliance.

• Bachelor’s Degree in Business Administration or related field; or equivalent relevant work experience.

• Experience in meeting budget

• Excellent communication, interpersonal and time management skills are a must.

• Excellent customer service skills.

• Strong understanding of CHB reporting parameters.

• Direct and in-person employee and client contact limited domestic travel may be necessary.

• Proficient in MS Excel.

Join us as we harness cutting-edge technologies and unlock global opportunities. Together, let's sail towards a brighter, more sustainable future with Maersk.

Job Type: Full Time

Salary: $130,000 - $160,000 USD*

Benefits: Full-time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors, such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.