Area Head of Customs Product & Operations, USA

Job Description

Are You Ready to Navigate the Future of Global Trade?

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standards for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

What we Offer:

• Global Reach, Local Impact: Thrive in a role collaborating with colleagues internationally, driving local strategy and commercial growth that will shape global trade.

• Inclusive and Dynamic Culture: Join a team where diversity is strength, fostering an environment rich in personal and professional growth opportunities.

• Competitive Rewards: Benefit from a compensation package matching your role as a leading industry player, complemented by best-in-class benefits and talent development programs recognized worldwide.

About the role:

We are seeking an Area Head of Customs Product & Operations, USA to lead, stabilize, and grow a robust U.S. customs brokerage organization of 200+ professionals. This role reports directly to the Regional President and is accountable for driving commercial growth while strengthening operational execution, productivity, and service reliability.

The successful candidate will provide strong regional leadership across CHB operations, integrate global platforms locally, and ensure disciplined execution amid ongoing U.S. customs regulatory volatility.

The role requires a leader who can balance customer-facing commercial partnership with hands-on operational excellence, while intentionally shaping a high-performance culture and leading with care.

In this role, you will:

• Lead and stabilize CHB operations across the US Area.

• Drive commercial growth in partnership with regional sales leadership.

• Strengthen customer relationships to improve retention and satisfaction.

• Ensure consistent, compliant, and high-quality service delivery.

• Improve productivity, cost-to-serve, and operational efficiency.

• Lead with care while intentionally building a high-performance culture.

• Drive performance management across teams (objective setting, reviews, compensation).

• Proactively manage capacity planning and workload distribution.

• Oversee service metrics and ensure accountability to KPIs.

• Champion operational excellence initiatives and productivity improvements.

• Act as the senior regional point of contact for customs delivery matters.

Primary Internal Stakeholders

• Regional President

• Commercial / Sales Leadership

• Global Customs Delivery Team

• CHB Operational Teams (US Area)

• Finance & Transformation Teams

What you bring:

• Licensed Customs Broker (required).

• 10–15+ years of progressive leadership experience in Customs Brokerage and Trade Compliance.

• Proven experience leading regional operational teams (200+ FTE preferred).

• Demonstrated ability to drive commercial growth while maintaining operational control.

• Experience shaping high-performance teams with strong employee engagement.

• Strong executive presence and ability to interface with senior regional leadership.

• Experience operating within U.S. customs regulatory complexity and volatility.

• Ability to integrate and leverage globally aligned systems and platforms at a regional level.

Join us as we harness cutting-edge technologies and unlock global opportunities. Together, let's sail towards a brighter, more sustainable future with Maersk.

Job Type: Full Time

Salary: $200,000 - $220,000 USD*

Benefits: Full-time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors, such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.