Head of Claims, IMEA

At Maersk, we have big plans for logistics and services. As we expand our services, bring in world-class expertise and enter new areas of trade, we can achieve great things together, all the while staying true to our values of integrity, humility and dedication.

There’s never been a better time to join us. If you want to feel truly included in a team that shares in success, there’s a world of opportunity waiting.

We currently have a new opening for Head of Claims for IMEA reporting to Global Head of Claims in Copenhagen.

Key Responsibilities

Head of Claim for IMEA is responsible for Ocean and Logistics Maersk customer cargo and OLL claims in the Region. You will work closely with the Global Head of Claims, Global Claims Hub, your counterparts in other regions and relevant regional stakeholders including Customer Service Team to monitor claims from direct and professional claimants as well as litigation, advise on vessel incident matters resulting in cargo claims, lead new initiatives in the region- in other words be the voice and representative for claims in IMEA.

Your main responsibilities while working within a high authority level for IMEA will include:

• Overseeing and monitoring customer cargo claims across Ocean and Logistics, including key clients
• Supporting the Global Claims Hub on complex or sensitive cases, including acting as an escalation point when required
• Providing strategic legal advice and leading litigation matters
• Supporting the integration of newly acquired businesses into Maersk’s claims structure and contributing to brand‑unification initiatives with the Global Claims team
• Providing guidance, feedback, and support to direct reports
• Supporting recovery processes against vendors led by the Global Claims Hub, and engaging with insurers where relevant