FinOPS Team Lead Netherlands & Belgium

Job Description

FinOps Team Lead (Customs | Netherlands & Belgium)

As a Financial Operations (FinOps) Team Lead, you will be responsible for leading and driving the financial operations agenda across the Customs business in the Netherlands and Belgium. You will oversee a team of FinOps specialists/agents, ensuring accurate and timely job-level cost and revenue management within Maersk systems.

These systems are critical to tracking financial performance, enabling timely supplier payments, and ensuring accurate customer billing. In this role, you will move beyond execution into ownership, leadership, and continuous improvement, ensuring strong governance, operational efficiency, and stakeholder alignment across the end-to-end customs financial operations process.

You will act as a key partner to the Customs business, collaborating closely with operations, product, pricing, and finance teams to drive performance, resolve bottlenecks, and continuously improve processes at scale.

Key Responsibilities

• Lead and develop the FinOps team supporting the Customs business across the Netherlands and Belgium, driving performance, engagement, and capability building.
• Ensure consistent delivery of financial operational KPIs, including timely invoicing, job closures, cost postings, and vendor payments.
• Drive end-to-end ownership of job costing accuracy across the team, ensuring all transactions are reflected correctly and invoices are raised in line with customer agreements and tariffs.
• Oversee cost and revenue integrity in Maersk systems, proactively identifying and resolving discrepancies in collaboration with internal and external stakeholders.
• Establish and maintain robust tracking and governance mechanisms (e.g., dashboards, trackers) to ensure visibility and control over FinOps activities and backlog.
• Act as the primary point of escalation for complex financial or operational issues, ensuring timely resolution and minimal business disruption.
• Partner closely with Customs operations, product, and commercial teams to align financial processes with business needs and improve overall service delivery.
• Leverage data, reports, and dashboards to monitor performance, identify trends, and proactively drive improvements.
• Lead and implement process improvement and standardization initiatives, focusing on efficiency, automation, and enhanced stakeholder experience.
• Ensure compliance with internal controls, financial policies, and audit requirements.
• Support strategic initiatives and transformation programs within the Customs and FinOps space.

Skills and Competencies Required

• Experience in financial operations, finance, or accounting roles, with at least 1–2 years in a leadership or team lead capacity.
• Strong understanding of customs operations, freight forwarding, or supply chain processes, with the ability to connect operations and financial impact.
• Proven ability to lead, coach, and develop teams, driving accountability and high performance.
• Strong analytical and data-driven mindset, with experience using reporting tools and dashboards to drive decisions.
• Excellent stakeholder management and communication skills, with the ability to influence across functions and seniority levels.
• High level of ownership and ability to operate in a complex, fast-paced environment with multiple priorities.
• Experience working with ERP systems (e.g., SAP) and financial/operational platforms.
• Continuous improvement mindset, with experience in process optimization, standardization, or automation initiatives.

As part of our pre-employment screening, we ask you to provide a VOG.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.