DT CX - Consultant

Job Description

Direct Transport Customer Experience consultant : JL2

Would you like to be part of a value‑driven, commercially oriented international environment where we enable global trade every day?

We have an exciting opportunity for a DT CX – Consultant to join Maersk. This role will support the transformation of customer experience by driving digital adoption, improving end‑to‑end customer journeys, and enabling operational efficiency across logistics and supply chain operations. Deliver a superior Customer experience to our customers. Proactively identify issues and mitigate them, ensure issues raised are resolved quickly. Closely collaborate with other teams. Act as the first point of contact for customers. Actively build strong relationships with customers.

WHAT WE OFFER

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values.

To us, teamwork means acceptance, respect, dedication, and the belief that we can achieve more when we all pull together. Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner.

Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work, Uprightness and Our Employees mean transparency and accountability go hand in hand with being an inspiring and challenging place to work.

At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

• Updating/creating customer specific Internal Operating Processes.

• Adhering to the standard process and customer specific Internal Operating Processes and monitor respective KPI’s

• Be the primary point of contact for customers and act as an advocate for the customer internally

• •Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders

• Identify and execute upselling opportunities

• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires

• Own customer experience. Contribute to achieve best-in-class Customer Experience

• Proactively involve in project rollout and actively seek out continuous improvement opportunities

WHO WE ARE LOOKING FOR

Someone with:

• Minimum BSc or Master’s Degree in Marketing, Sales or Business-related course

• Minimum 3 years customer service or sales experience.

• Experience in shipping/logistics industry will be preferred.

• Must be willing to learn fast.

• Proficient use (above average skill) in the use of Microsoft office tools i.e., excel, word and power point etc.

• Strong interpersonal and communication skills.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.