Customer Experience Consultant

Job Description

APM Terminals

A dynamic and results-driven professional to manage Maersk customers within our Retail & Lifestyle vertical. This role demands end-to-end ownership of customer relationships, operational execution, and financial accountability, ensuring seamless service delivery and exceptional customer satisfaction.

Key Responsibilities:

• Customer Account & Relationship Management: Build and nurture long-term relationships with key clients, ensuring consistent engagement, strong collaboration, and high satisfaction across all touchpoints.
• Operational execution: Oversee the full shipment lifecycle from planning and coordination to final execution, ensuring timely performance and adherence to agreed service standards.
• Exception Management: Incase of challenges & potential disruptions, coordinate with internal and external stakeholders to resolve issues, and ensure minimal impact to customer operations while maintaining clear and timely communication.
• Dispute resolution: Support FinOps and Dispute teams to ensure timely resolution of billables with a customer-centric and solution-oriented approach.

What we're looking for:

• Key drive to learn processes & systems
• Strong stakeholder management skills across internal teams and external partners
• Demonstrates high ownership, initiative, and a proactive mindset
• Effective communicator with the ability to influence and drive outcomes

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.