Customs Operations Associate

Job Description

Qualifications & Requirements:
• A minimum of 3 years of professional experience in import operations is required. Candidates with a background in import customer service will also be considered.
• High attention to detail and accuracy is essential for ensuring smooth documentation and customs clearance processes.
• Must possess exceptional verbal and written communication skills to effectively coordinate with clients, agents, and internal teams.
• The ability to thrive in a demanding environment, manage multiple tasks, and meet tight deadlines is crucial.

Key Responsibilities：
• Client Service & Execution: Coordinate and ensure client service delivery, focusing on compliance with local customs regulations through personal execution or team delegation.
• Import & Export Declarations: Ensure timely and accurate completion of Import & Export declarations, Customs clearance, and other trade compliance concerns.
• Financial Oversight: Manage financial activities related to customs house brokerage (CHB).
• Customer Satisfaction: Exceed customer needs while adhering to compliance controls.
• Data Analysis & Reporting: Analyze and present data reports to the customer.
• System update and usage: strongly familiarize customers’ systems.
• Operational Manual Review: Review and update operating manuals regularly.
• Process Improvement: Drive productivity through process improvements.
• Customer Experience: Ensure strict adherence to processes for executing CX (customer experience) products.
• Issue Resolution: Proactively address and resolve customer and vendor support needs.
• Cost Optimization: Optimize cost-to-serve while ensuring timely delivery of the CHB product.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.