Join Maersk as a Customs Brokerage Product Specialist (MY & SG Focal) in Petaling Jaya, Malaysia. This full-time role combines product ownership and business development to drive revenue growth, margin optimization, and customs compliance for Malaysia and Singapore.
Requirements
Minimum 5+ years of experience in logistics with exposure to customs operations and commercial solutioning
Experience in product, operations, or sales roles with P&L ownership and commercial accountability
Strong understanding of Malaysia's customs processes and systems
Kursus Ejen Kastam (KEK) certification is an added advantage
Skills & Responsibilities
Customs Operations & Compliance: Maintain compliance with local customs regulations and trade requirements to ensure operational feasibility.
Business Development: Drive pipeline creation, qualification, and conversion while translating customer needs into scalable product solutions.
P&L Management: Own and deliver on revenue, gross profit, and margin performance including pricing governance and RFQs.
Stakeholder Management: Work across cross-functional teams to ensure operational alignment and cost optimisation.
Potential transition routes: People from customs brokerage, logistics operations, or freight forwarding roles may bring relevant regulatory knowledge and commercial acumen, alongside meeting the required logistics experience.
Job description
Opportunity
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Purpose
The Maersk Customs Service (MCS) Product Specialist is responsible for owning and growing the MCS product portfolio. This role combines product ownership with business development accountability, driving revenue growth, margin optimisation, and pipeline conversion while ensuring operational feasibility and compliance.
Key Responsibilities
Own performance of the MCS product portfolio in Malaysia and Singapore.
Drive product strategy, offerings, and bundled logistics solutions aligned with customer needs and commercial priorities
Act as a product-led business development owner, driving pipeline creation, qualification, and conversion
Own and deliver on revenue, gross profit (GP), and margin performance, including RFQs, pricing governance, and approvals
Lead Go / No-Go decision-making based on product fit, operational feasibility, and risk considerations
Ensure strong operational alignment and cost optimisation across vendors, outlays, and productivity levers
Maintain compliance with local customs regulations and broader trade requirements
Monitor and improve key performance indicators including, Revenue and GP growthGP margin %Pipeline conversion ratesReduction of loss-making accountsCost control (vendor, outlay, productivity)Service performance and compliance
What we are looking for
Minimum 5+ years of experience in logistics, with strong exposure to customs operations and commercial solutioning.
Experience in product, operations, or sales roles, with clear P&L ownership and commercial accountability
Strong understanding of Malaysia’s customs processes and systems
Strong commercial acumen with the ability to balance growth and margin discipline
Demonstrated ability to assess deal profitability and make sound Go / No-Go decisions
Experience working across cross-functional teams with strong stakeholder management skills
Ability to translate customer needs into scalable, operationally viable product solutions
Candidate with Kursus Ejen Kastam (KEK) certified is an added advantage
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
