Customer Success Partner - Reefer/FMCG

Job Description

Would you like to be part of a value‑driven, customer‑centric international organization where we enable global trade every day?
Maersk is seeking a highly motivated and experienced professional to join our team as a Customer Success Partner - Reefer/FMCG (JL3)

The position holder will be in charge of developing customer relationships that promote retention and loyalty. The role requires deep knowledge of supply chain operations, especially the time-critical nature of cargo movement, and the ability to align customer needs with Maersk’s global shipping and logistics services, making a tangible impact on our customers’ supply chains. They will support and work together with the Reefer and FMCG Sales Team to ensure that assigned customers achieve their expected business outcomes with Maersk solutions. Besides, they need to Ensure Sales reps are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk.

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

• Build long-term partnerships with clients by understanding their supply chain challenges maintaining strong relationships with existing and potential customers

• Act as the primary point of contact for customer inquiries, ensuring timely and effective communication on significant trends, rate changes and policies for your assigned accounts

• Reporting and feedback loop from the sales team on opportunities and Ocean and Landside contract fulfillment.

• Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship.

• Client engagement – Support Sales with customer visits and engagement to understand business and needs of the customers and how to support them.

• As a customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed.

• Manage the Allocation process and coordinate with customers to ensure they deliver on the commitment.

• Manage the tender handling/contracting process and co-ordinate with Tender Contract Management (TCM) to ensure a comprehensive and competitive offer is submitted to the customers.

• Co-ordinate the L&S Quoting & contracting process with the relevant stakeholders.

• Timely contract renewals & contract management.

• Engage with and enable customers from contract handling through performance and satisfaction.

• Manage the allocation to contract fulfilment process; internally and externally.

• Support in issue resolution and drive transactional efforts toward OTS (One Team Sales).

• Customer satisfaction – customer follow up and initiatives.

• Client facing – customer visits to understand business and needs of the customers and how to support them.

• Learning and development focal for Sales team.

WHO WE ARE LOOKING FOR:

Someone with:

• 3–5 years’ experience in customer service, logistics, or freight forwarding

• Proven experience managing end-to-end shipment processes and customer relationships

• Experience handling complex accounts and escalations

• Proven experience in a commercial role within the logistics industry with role in developing solutions for customers in the Reefer and FMCG vertical.

• Proven track record in business-to-business sales, preferably in shipping, logistics, or transportation.

• Skilled in consultative/value selling and solution-based approaches.

• Independent action as well as an entrepreneurial mindset and commitment

• Ability to articulate value creation by providing integrated solutions combining the Maersk products and services

• Experience within the Reefer and FMCG vertical.

• A strong continuous improvement mindset

• Excellent communication and problem-solving skills.

• Self-motivated, independent starter who is also a good team player.

• Strong analytical skills.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.