CX Consultant

Job Description

Customer Experience (CX) Consultant – JL3

Would you like to be part of a value‑driven, commercially oriented international environment where we enable global trade every day? We have an exciting opportunity for a Customer Experience Consultant (JL3) to join our team at Maersk in Villeneuve‑d'Ascq France.

This role focuses on delivering excellence across Transported by Maersk (TBM) and Managed by Maersk (MBM) products, ensuring consistent, high-quality service delivery while collaborating closely with global and regional stakeholders.

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

Key Responsibilities:

• Act as the primary point of contact for assigned customers, managing daily communication and ensuring timely, accurate updates

• Onboard new customers onto standard processes and digital platforms, building a strong foundation for long-term partnerships

• Coordinate with internal and external stakeholders to align on customer requirements and develop IOPs/SOPs

• Execute transactional activities in line with agreed processes

• Manage the end-to-end shipment cycle through strong cross-functional collaboration

• Resolve routine exceptions independently and escalate where required

• Drive continuous improvement to enhance efficiency and customer satisfaction

• Work closely with Global CX Consultants, the CX network, and Program Management teams to ensure consistent service delivery across locations

• Maintain strong alignment across teams to deliver a seamless customer experience

• Identify and drive upselling and cross-selling opportunities

• Support contract fulfillment and improve performance against KPIs and SLAs

• Conduct regular customer check-ins to strengthen relationships and identify growth opportunities

WHO WE ARE LOOKING FOR:

Someone with:

• 3+ years’ experience in shipping, freight forwarding, logistics, or supply chain

• Strong knowledge of end-to-end supply chain operations and customer experience management

• Proven ability to manage complex customer relationships and escalations

• Excellent stakeholder management, communication, and influencing skills

• Strong analytical skills with a solution-oriented mindset

• Ability to work under pressure, manage competing priorities, and drive results

• Digital proficiency and experience working with operational systems

• A proactive, accountable, and leadership-oriented approach

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.