Customer Service Representative

Job Description

Think Global, Work Local with Maersk Customs Service!

Are you ready to be part of an organization on an industry-defining transformation journey that will change the world?

Maersk, a global leader in logistics, is on a journey to transform the logistics industry and Customs Services is at the heart of this integrator strategy. With end-to-end customs visibility, Maersk Customs Services, offer global reach and local expertise to help customers navigate customs processes, and seamlessly coordinate their supply chains, ensuring the timely movement of goods. To work at Maersk Customs Services is to work with the world. With over 60,000 unique customers, actively trading in 139 countries worldwide with a global delivery network spread across 113 countries, you will be working in a truly international environment.

Our end-to-end logistics services is constantly improving and with that our growing suite of digital solutions as well, which you can use to your benefit as part of our team in Customs Services.

Find yourself welcome in our diverse and inclusive culture, working alongside a team of more than 2,200 trade and customs experts around the world, where you are valued for who you are and rewarded for what you bring.

What we offer

KGH - a Maersk company offers a comprehensive range of innovative solutions and services to over 28,000 customers from all kind of industries in Europe. We are more than 1 000 customs experts operating in 23 countries. All offices are strategically located at key ports and border crossings. Our business model and customer offering addresses strategy and compliance, operations and digitalisation opportunities. This breadth and depth of capabilities and geographical coverage make us unique compared to competition.

The Customer Service Representative (CSR) for the Customs Control Tower is responsible within a team for the coordination, organization, and follow-up of customs services, within a single point of contact.

A CSR receives extensive internal and external training and daily support. The role and competencies become more complex and rewarding over time to enhance the collaboration with our clients.

Please note that it is required for this position to work from our office in Rotterdam.

Key Responsibilities:

Listed below are some of the key responsibilities of this role. However, we work in an Agile environment, making this a superb opportunity for you to carve this role for yourself!

• Processing customer requests in the company's software modules.

• Analyzing received documentation for accuracy and legality

• Preparing documentation to the broker

• Supporting customs investigations

• You are customer focused and share ideas and initiatives with your direct supervisor

• You are an active team member sharing knowledge and expertise.

• You will participate in customs related projects as required

• regular communication with different stakeholders (forwarders, customers, internal Teams from

different Products, etc.)

Who we are looking for:

While reading the following list, please consider that we value your whole skill set and expertise more than a list of “must haves”. If you believe you can aspire to this role, get in touch, even if you don’t currently have everything listed – let’s talk!

• Understanding of logistics and import/export processes is an asset

• Experience in a customer focused role in an international environment

• Proactive attitude and business orientation

• Ability to meet customer requirements (internal and external)

• Attention to detail and deadlines

• Commitment and support to the team

• Understanding and implementation of best practice and continuous improvement

• MS Office skills (Outlook, Word, Excel) and the ability to adapt quickly to the software

• Good communication skills

• Fluent English, Dutch is desirable

If you are interested to know more about this Opportunity please apply directly. We are looking forward to getting in touch with you

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.