Customer Service Agent - Maasvlakte/Rotterdam

Job Description

Are you passionate about delivering outstanding customer experiences in a fast-paced logistics environment? We are looking for a proactive, customer-focused professional who enjoys solving complex challenges, building strong relationships, and acting as a trusted partner for our customers. In this role, you will be at the heart of our operations—connecting customers, sales, and internal teams to ensure seamless service, continuous improvement, and real value creation. If you thrive in an international setting and enjoy taking ownership, this could be the next step in your career.

Key Responsibilities

• Build a very good understanding of customers and market

• Develop and maintain strong customer relationships

• Provide solutions for customer issues and act as voice of customer in the organization

• Act and communicate proactively whilst keeping customers informed of relevant topics

• Take an active role in internal as well as external customer meetings together with Sales Specialists/Operations etc.

• Uncover upselling and cross-selling opportunities which will be of value to our customers

• Coordinate closely with other teams to ensure that agreed turn times are achieved for customer requests

• Address root causes and seek improvement opportunities on daily tasks/responsibilities

We are looking for

• Strong problem-solving skills

• Experience in Logistics/Ocean transport, as well as experience with a WMS would be an asset

• Proficiency in both written and verbal English

• Motivated and enthusiastic person with a can-do attitude and a passion for solving complex issues

• Customer-first mindset: Build relationships, understand needs, and create mutually beneficial solutions

• Stakeholder management: Effectively manage stakeholders, resolve conflicts, and influence without authority

• Availability to work from our warehouse in Maasvlakte

We Offer

• We offer an exciting job opportunity in an internationally growing business environment characterized by high pace.

• You will work in a team with motivated and engaged people with a diverse background

• International career opportunities

• An attractive compensation package including an annual bonus based on the company’s performance

• 30 days paid leave per annual

The successful candidate is expected to be on site at our warehouse in Maasvlakte at least 2 days per week.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.