Customer Service Agent (Graduate level)

Job Description

Join Maersk as a Customer Service Agent!

At Maersk, we’re transforming logistics into a fully integrated experience—and we’re looking for passionate, customer-centric individuals to help us lead the way.

At Maersk, we have big plans for logistics and services. Our aspiration is nothing less than to become the global expert in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.

We are entrepreneurs at heart; we embrace every change as an opportunity. The diverse perspectives and contributions of our people are a unique advantage as we cross each new frontier. Every day we push ourselves to do better, and we encourage each other to do the same.

We’re hiring a Customer Service Agent to join our team in Ashdod! This is a fantastic opportunity to gain exposure to the transport and logistics industry, even if you’re just starting out. Whether you’re someone with no prior logistics experience, or exploring a career change, we’re interested in people who are adaptable, eager to learn, and ready to grow.

What You’ll Do:

• Deliver a positive customer experience by ensuring smooth execution of the end-to-end shipment lifecycle

• Understand customer needs and go the extra mile to provide tailored solutions

• Communicate proactively to align expectations and resolve issues

• Build strong relationships with internal and external stakeholders

• Promote digital tools and support process improvements

Who We’re Looking For:

• Mindset: Agile, proactive, and comfortable multitasking in a fast-paced environment

• Skills: Detail-oriented, organized, and commercially aware

• Tech-savvy: Proficient in Microsoft Office; Salesforce experience is a plus

• Languages: Fluent in Hebrew and English (spoken and written)

• Experience: We welcome candidates with transferrable skills from client-facing roles, such as customer service, retail, hospitality, or sales

Why Join Us?

When you join Maersk, you become part of a truly global organization with a values-driven culture and a fast-moving work environment. You’ll benefit from:

• A supportive team and inclusive workplace

• Industry-leading talent development initiatives

• Opportunities to grow your career locally and internationally

• Exposure to cutting-edge digital solutions in logistics

• Competitive compensation and benefits

#LI-Hybrid

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.