Customer Implementation Specialist

Job Description

We have a view beyond the ocean: integrating container logistics, connecting, and simplifying our customers' supply chain. We count on our people to make that happen!

Join us as we embark on a digital transformation that will revolutionize the logistics business: you will play a vital role in our success, managing the customer experience and building a successful track in your career.

What do we offer?

We are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your career. With significant personal responsibility, you will hone your industry knowledge and build highly valued business skills and communication skills into customer-facing roles – quite possibly at a pace that will surprise you.

Energizing and pioneering, this is also an environment that keeps you motivated. You will join a genuinely diverse and talented team that is enthusiastic about focusing on customers, and colleagues.

And thanks to our global scale, you will be well positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits.

Our opportunity

We are looking for our new Customer Implementation Specialist to join our team.

Main responsibilities:

Reporting to the Area Head of Customer Implementation, the Customer Implementation Specialist is responsible for leading the implementation of new customers for accounts within the region or area, with a medium level of complexity, geographic scope, scale, and business impact. The role acts as a bridge between commercial and operational activities to ensure a smooth transition of new business or expansions into the Maersk organization.

Project Management:
Lead the overall project implementation plan across all geographies and ensure delivery from all involved functions.
Provide regular project status updates to internal and external stakeholders, highlighting critical milestones, Go/No-Go stages, and operational readiness criteria. Escalate issues and mitigate risks for immediate resolution.

Customer Relationship Management:
Build strong relationships with customers, leading them through the onboarding process to ensure adherence to the approved project scope, acting as the central point of contact for implementation and issue resolution.

Customer Commitment Fulfillment:
Work with relevant areas to define critical deliverables, such as SOP/IOP compliance across all origins and destinations, recruitment, training, and system readiness as part of Go-Live preparation.

Implementation Community:
Demonstrate an eagerness to learn and apply new knowledge and best practices used by the Customer Implementation (CIM) community. Seek guidance or clarification to enhance project implementation capabilities.

We are looking for:

If you have the requirements below, this is your chance to join this high-performance team and be part of this great moment in our organization!

• Bachelor degree completed
• Experience in the global logistics industry, with a proven track record in project implementations.
• Good understanding of platforms, IT environments, and various supply chain solutions.
• Project management certification or training, such as PMP, PMI-ACP, or similar.
• Digital project management tools, such as Asana and Microsoft Office applications.
• Advanced English and fluent Portuguese are mandatory. Spanish is nice to have.

About us

A.P. Moller-Maersk is an integrated container logistics company that works to connect and simplify our customers' supply chains. As a global leader in transportation services, we operate in 130 countries and employ about 70,000 people.

With an offer of end-to-end products and digital services, continuous customer engagement and a superior end-to-end delivery network, we enable our customers to trade and grow by transporting goods anywhere in the world. Learn more about us: https://www.maersk.com

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law.

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