Customer Experience Partner- Ocean

Job Description

Customer Experience Partner- Ocean

Montreal, QC

We Offer

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

The opportunity

We seek a dynamic professional with a deep understanding of Maersk's strategy, business drivers, and robust operations and procurement experience.

Key Responsibilities

• Serve Designated Accounts: Act as an integral extension of our client's operations teams, ensuring seamless service and support.

• Support Revenue Capture: Assist the Senior CX Partner in maximizing revenue from existing clients and onboarding new customers.

• Collaborate Across Borders: Work closely with internal teams in the US and other key stakeholders within the account.

• Deliver Day-to-Day Excellence: Address and resolve daily client requests efficiently and professionally.

• Coordinate Operations Efforts: Facilitate and synchronize operational activities to meet client needs.

• Monitor Performance: Understand and track operational performance concerning client service agreements.

• Risk Management: Escalate potential risks to the Account Executive promptly.

• Enhance Client Experience: Identify and assess client expectations, implementing changes in collaboration with the Account Executive to exceed those expectations.

• Financial Management: Oversee financial aspects for assigned accounts, including managing aging, sales orders, and raw goods purchases.
  
  

We are looking for

• Industry Experience: At least 2 years in ocean, transportation, logistics, or a related supply. Solid understanding of logistics and supply chain management principles.

• Customer-Focused Mindset: A dedication to meeting client needs and providing outstanding service.

• Ability to Work Under Pressure: Thrive in a fast-paced environment with the ability to manage multiple priorities.

• Client/Program Management Experience: Experience managing client relationships or programs is a strong plus.

Company Benefits

Medical

Dental

Vision

RRSP

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible)

And more!

Pay Range: $60,000-$65,000* CAD

*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in Canada

You must be legally authorized to work in Canada

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.