Customer Experience Partner

APM Terminals

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

You will be responsible to:

• Plan and manage end-to-end supply chain activities including procurement, inventory, logistics, and distribution

• Coordinate with suppliers, manufacturers, warehouses, and transportation providers

• Monitor inventory levels and ensure optimal stock availability

• Develop demand forecasts and production plans in coordination with sales and operations teams

• Negotiate with vendors to achieve cost-effective purchasing and favorable terms

• Track shipments, delivery schedules, and resolve supply chain disruptions

• Analyze supply chain performance metrics and implement process improvements

• Ensure compliance with company policies, quality standards, and regulatory requirements

• Prepare reports on inventory, procurement costs, lead times, and service levels

• Collaborate cross-functionally with finance, sales, and operations teams

We are looking for:

• At-least 2 yrs of minimum experience in Customer Service

• Qualification - Any Graduate

• Strong understanding of supply chain processes and logistics

• Knowledge of inventory management and demand planning

• Proficiency in ERP systems (SAP, Oracle, etc.) and MS Excel

• Strong analytical and problem-solving skills

• Excellent communication and negotiation abilities

• Ability to manage multiple priorities in a fast-paced environment

What We Offer:

• Impact: Your work directly contributes to the success of our global operations.

• Opportunity: Ample opportunities for professional and personal growth.

• Innovation: Join a forward-thinking team embracing cutting-edge technologies.

• Global Exposure: Collaborate with diverse colleagues in an international business environment.

• Work-Life Balance: We value work-life balance and offer flexible working arrangements.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.