Customer Experience Manager - Automotive

Customer Experience Manager - Automotive

(Hybrid position requiring 2 days in the office each week)

We Offer:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

The opportunity:

Maersk, a global leader in logistics and supply chain management, is seeking a dynamic and customer-centric individual to fill the role of Customer Experience Manager. In this pivotal position, the incumbent will be responsible for overseeing the delivery of Maersk's value proposition across SCM, Ocean, and LCL services. The successful candidate will lead client-facing teams, serving as the primary point of contact for customers, ensuring prompt query resolution, effective escalation management, and seamless coordination with internal teams.

Key Responsibilities:

• Lead, coach, and motivate the team daily, ensuring they perform at their best.

• Regularly monitor team performance, addressing any shortcomings promptly.

• Ensure timely and efficient handling of customer requests, maintaining high service standards.

• Drive ownership and proactivity, continually improving customer and team satisfaction.

• Enhance submitted data quality through stringent compliance checks.

• Foster a positive team environment and manage internal/external stakeholders.

• Build strong customer relationships and propose value-creation projects.

• Monitor team capacity proactively and manage hiring processes.

• Align team key performance indicators across supportive teams.

• Standardize and optimize operations for enhanced efficiency.

We are looking for:

• Minimum of 3 years in managing large Operations/Customer Service teams, and at least 5 years in the Management and Logistics sector.

• In-depth understanding of legal/commercial frameworks and documentation related to various transport modes and international trade.

• Familiarity with Maersk policies, processes, and all applicable systems.

• Proven ability to work effectively in a flexible, matrix organization, exhibiting strong networking and collaboration skills.

• Excellent communication and presentation skills in a multicultural environment.

• Demonstrated ability to influence stakeholders and manage relationships at all levels.

• Results-driven attitude with a passion for customer service and cost management.

• Strong organizational skills, remaining well-organized under pressure.

• Proactive approach with exceptional problem-solving capabilities.

• Robust people management skills, including talent attraction, retention, and development.

If you are a seasoned professional with a proven track record in managing customer service and operations, and a passion for driving customer satisfaction, we invite you to apply. Your expertise and leadership could significantly enhance Maersk's commitment to delivering exceptional customer experiences.

Company Benefits:

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible)

And more!

Pay Range: $90,000-$100,000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.