Customer Experience Manager

Job Description

Project Manager - Maersk Project Logistics

The Project Manager role will be the primary point of contact for own customers and ensure smooth execution of end-to-end shipment lifecycle, including the inland delivery, by working closely with customer as well as internal stakeholders.
Be fully responsible for customer satisfaction across MPL product offering (own customers). Manage people and processes to execute designed project solutions.

We Offer

We offer exciting career opportunities with a focus on diversity and award-winning talent development. Our values-led, diverse team is dedicated to supporting employees and fostering a culture of fairness, respect, and responsibility.

We provide a competitive compensation and benefits package, and our talent policies are recognized as industry-leading. We are committed to ongoing personal and professional development and believe that recruiting diverse talent strengthens our high-performing teams.

Key Responsibilities

• Be responsible for operational excellence across MPL product family and transport modes to meet customer deliverables.
• Partner with commercial, growth enablement, QHSE and procurement to aid in strategic development of the customer.
• Establish and track goals, metrics, and indicators for success for the MPL project.
• Demonstrate adaptability for market fluctuations, supply chain disruptions and customer timelines to meet contractual terms.
• Establish and foster data driven relationships with clients focusing on joint strategic vision and initiatives aligned to global MPL growth strategies.
• Accountable for the internal implementation of the customer solution, ensuring reporting structure QHSE requirements and continuous improvement loops embedded in organization.
• Effective independent judgement to set priorities and work independently.
• Drive operational excellence across teams.
• Identify and hold operational leadership accountable to customer program deliverables.
• Identify value added solutions for the customer and Maersk.
• Represent the account(s) during business implementation and execution, including onboarding of new Maersk product portfolio, collaborating with internal project owners accordingly.
• Responsible for identifying and reducing program operating costs.
• Support with rate procurement for on-going projects and known customers.
• Any other business responsibilities that may be assigned by the CoE to ensure business profitability and operational efficiency.

Required experience & Skills

• +10 years of experience as a Project Manager.
• Strong experience in Freight Forwarding.
• Logistics, supply chain industry relevant experience.
• Relevant experience as a Manager, Leader, Supervisor or similar - strong skills managing teams.
• Experience working with different Business Units or cross-functional teams.
• Strong background managing systems.
• Stakeholder Management
• Problem Solver
• Manage conflict

Job Type:

Full Time

Salary:

$94,000 - $105,000*

Benefits:

Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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