Customer Experience International Operations - Glen Mills, PA

Job Description

About Us:

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Job Summary:

This position is to monitor assigned international shipments from pick up to proof of delivery. In addition, completion of administrative duties and monitoring of shipment flow and problem resolution for escalated operational issues.

Essential Functions:

• Assists with all aspects of international operations as needed.
• Monitor all international emails boxes.
• Process COB and Track and Trace reports.
• Handling of POD review and missing POD reports.
• Liaison between international agents and stations.
• Handle calls for Intl Customer Service Phone Line.
• To contact US Stations as needed for milestone updates.
• To communicate urgent matters to Management when applicable.
• Other duties as assigned

Skills/Competencies:

• Excel experience required.
• Import and Export Air/Ocean/Freight a must
• Capable of carrying out a given task with all details necessary to get the task done well
• Work well as a member of a group
• Ability to Multitask
• Excellent customer service skills are required along with good written and verbal communication skills. Knowledge of global freight forwarding

Education:

• Minimum high school diploma or GE

Experience:

• 1+ years of experience required

Company Benefits:

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible)

And more!

Pay Range:

$23.00 - $27.00 per hour

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

#INDEED

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.