Customer Experience Continues Improvement Partner – SCM

Job Description

APM Terminals

About the job:

If you are reading this, we’re guessing that something about this role caught your attention and that you are a person who loves to work with complex problems, ambiguity, technological innovations and thrive being at the forefront of all thing’s improvement. You are probably also described as a person with great energy & high curiosity, who loves juggling multiple balls in the air, in an everyday environment.

If it sounds like we have just described you and you’re looking for a role where you can have real impact on the building blocks of supply chain, our portfolio of improvement initiatives and get the best of both world’s – solving for issues today and building sustainable solutions for the future, we may have a great opportunity for you with us in the Continuous Improvement function at Maersk!

What is that you will actually do?

As a CI Partner for SCM, you will join the Continuous Improvement team for IBS and be the pivotal point between Product & Process (Operations, Customer Service & FinOps), helping product to deliver on strategy & push forward on their growth trajectory, while driving process improvement for Maersk by using lean & six sigma principles.

You’ll:

• Own improvement initiatives end-to-end for SCM, driving value by identifying & mapping process gaps and challenges, eliminating process waste by solving for the root cause and implement sustainable & measurable improvements through strong performance and change management.

• Act as first level support for local Super users and resolve issues faced

• Leverage your high sense of curiosity to continuously processes, secure right and sustained knowledge level in Area well as global SOPs/IOPs adherence and systems use as per design.

• Use your project management & people skills to develop detailed plans, drive selected strategic improvements with high engagement, strong directly liaising across functions & with stakeholders across different levels of the organization.

• Proactively identify & size problems, socialize ideas & potential solutions and ensure execution and service performance improvement.

• Promote and guard business processes & data quality awareness, compliance and ensure area adherence to global offshoring catalogue.

• Define complementing local metrics to the global KPIs and promote a continuous improvement mindset.

• Qualify automation & digitization needs, lead area participation in software development cycle & UATs with centre, drive successful implementation of global platforms in partnership with centre functions and be local voice to centre in global process digitization & automation agenda.

• Enable area super user community and provide them with the relevant training and support around global & local products, processes, applications, and integration points.

• Build effective and mutually beneficial relationships with identified key stakeholders in our core business driving high levels of engagement and joint value creation.

• Engage product, finance & service centre teams with key insights from your engagements & initiatives.

We believe you’ll thrive in this role if you:

• Have experience of E2E SCM process (documentation, customer service and regulatory processes etc.)

• Have knowledge of how liner business operates.

• Have experience in working with documents like IOPs/QRGs and are capable of creating, adhering and self-training basis these.

• Have a can-do attitude and drive which is second to none. You are known for taking strong ownership and going the extra mile.

• Have a curious mindset and ability to learn new skills and knowledge quickly.

• Love a good challenge and handle ambiguity with a smile

• Well versed in PowerPoint, Excel & Power BI.

• Have impeccable stakeholder management skills – you are great at building rapport and can work across all levels.

• Have organisational agility, know how to get things done both through formal channels and the informal network, especially in a matrix organisation.

• Are often described as someone who has high energy and is loved for that by your colleagues!

• Must have continuous improvement mindset and right sense of urgency capable to understand bigger picture of priorities and global constraints

• Must have knowledge of lean & Six Sigma tools & application

• Must have expertise in all SCM platforms like (MODS, Track it, My Maersk, Logit, SCP, Case Management, Webex Telephony etc)

• Project management experience will be added advantage

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.