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Maersk

Customer Experience Consultant – FMCG & Chemicals

Rotterdam
View company profileApply now

Take ownership of the customer experience for some of Maersk's largest FMCG and Chemicals accounts in this full-time Customer Experience Consultant role based in Rotterdam, Netherlands. You will drive operational excellence, manage end-to-end logistics solutions, and build strong partnerships in a dynamic international environment.

Requirements

  • Experience in a customer-facing role, preferably within Customer Experience, Operations, Logistics, or Supply Chain.
  • Strong understanding of shipping and logistics processes.
  • Fluent in English at a business level and professional working proficiency in Dutch.
  • Must currently be based in The Netherlands.
  • Neither a specific degree nor a minimum number of years of experience are explicitly stated.

Skills & Responsibilities

  • Logistics Operations: Manage the end-to-end shipment lifecycle across multiple transport modes and logistics products to ensure smooth supply chains.
  • Stakeholder Management: Serve as the primary point of contact for strategic customers, taking ownership of issues and driving timely resolutions.
  • Digital Adoption: Support customers in adopting digital solutions and self-service capabilities to drive continuous improvement.
  • Relationship Building: Build strong, trusted partnerships with globally recognized FMCG and Chemicals accounts to improve service delivery and retention.
  • Potential transition routes: People from account management, customer support, or supply chain coordination roles may bring relevant relationship management and operational skills, alongside meeting fluency requirements in English and Dutch.

Job description

Looking for your next challenge in logistics?

Do you enjoy building strong customer relationships, solving complex logistics challenges, and collaborating with colleagues across the globe? Are you ready to take ownership of the customer experience for some of Maersk's largest FMCG and Chemicals customers?

We are looking for an ambitious colleague to join our Customer Experience team and help shape the future of logistics for a portfolio of strategic customers.

This is a unique opportunity to work closely with globally recognized FMCG and Chemicals companies, developing deep customer partnerships while driving operational excellence across end-to-end supply chains.

What We Offer

In this role, you will:

  • Manage and grow relationships with some of Maersk's largest FMCG and Chemicals customers.
  • Gain exposure to complex end-to-end logistics solutions across ocean, inland, warehousing, customs, and logistics products.
  • Work in a dynamic international environment with colleagues and stakeholders across multiple countries and functions.
  • Contribute directly to customer satisfaction, retention, and growth.
  • Drive continuous improvement and digital adoption initiatives.
  • Further develop your career within one of Maersk's most strategic customer segments.

Key Responsibilities

As a Customer Experience Partner, you will take ownership of a portfolio of strategic customers and ensure the smooth execution of their supply chains.

You will:

  • Serve as the primary point of contact for customers and build strong, trusted relationships.
  • Understand customer business needs and identify opportunities to strengthen partnerships and improve service delivery.
  • Manage the end-to-end shipment lifecycle across multiple transport modes and logistics products.
  • Proactively monitor shipments and service performance, ensuring agreed service levels are met.
  • Take ownership of customer issues and drive timely resolution through effective stakeholder management.
  • Collaborate closely with commercial, operations, logistics, and global service teams.
  • Provide visibility on service risks, trends, and customer feedback to internal stakeholders.
  • Support customers in adopting digital solutions and self-service capabilities.
  • Drive customer experience and process improvement initiatives.
  • Share knowledge, best practices, and customer insights within the wider team.

Apply now

Working at Maersk

  • Company employees
    100,000+
  • Gender diversity (m:f)
    65:35

Hiring in

  • Southeast Asia
  • Europe
  • United Arab Emirates
  • Argentina
  • Australia
  • Bangladesh
  • Bahrain
  • Brazil
  • Canada
  • Chile
  • China
  • Colombia
  • Ecuador
  • Egypt
  • Georgia
  • Hong Kong SAR China
  • Israel
  • India
  • Japan
  • Kenya
  • South Korea
  • Lebanon
  • Sri Lanka
  • Mauritius
  • Mexico
  • Nigeria
  • Panama
  • Peru
  • Pakistan
  • Saudi Arabia
  • Türkiye
  • Taiwan
  • Tanzania
  • United States
  • Uruguay
  • South Africa

Office locations

Who We Are Looking For

We are seeking a person who combines customer focus with strong operational and stakeholder management skills.

You:

  • Have experience in a customer-facing role, preferably within Customer Experience, Operations, Logistics, or Supply Chain.
  • Possess a strong understanding of shipping and logistics processes.
  • You are fluent in English at a business level and possess professional working proficiency in Dutch.
  • Demonstrate a genuine passion for delivering outstanding customer experiences.
  • Are proactive, solution-oriented, and comfortable taking ownership.
  • Build relationships easily and communicate effectively with customers and colleagues at all levels.
  • Can manage multiple priorities while maintaining a clear focus on customer outcomes.
  • Have a continuous improvement mindset and enjoy challenging existing ways of working.
  • Show interest in digitalization and helping customers embrace new technologies and solutions.
  • Thrive in a collaborative, international, and fast-paced environment.

Ready for your next step?

If you're looking for an opportunity to broaden your experience, increase your exposure to strategic customers, and contribute to the success of Maersk's largest FMCG and Chemicals accounts, we'd love to hear from you.

Join us and help create exceptional customer experiences while supporting some of the world's most recognizable brands.

As this is a local opportunity, candidates must currently be based in The Netherlands.

As part of our background check, you could be asked to obtain VOG.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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