Customer Experience Consultant, Counter

Job Description

Counter agent

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Key Responsibilities:

• Customer’s business acumen and ability to know what factors drives the decision making.
• Onboard customers and build strong and collaborative relationship with both established and new customers.
• The primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
• Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
• Be fully responsible for customer satisfaction across Maersk product offering (own customers).
• Lead Digital adoption discussions with customers.
• Cross-sell & upsell Logistics and Services products to customers.
• Performance reviews with customer.
• Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
• Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
• Willingness to go the extra mile towards the customers & with focus on providing solutions.
• In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders

Who are we looking for?

• Significant experience in logistics, shipping, or supply chain roles.
• Strong customer and stakeholder management skills.
• Digitally proficient and solution-driven with excellent communication.
• Ability to work under pressure while maintaining a high level of service quality.
• Organized, analytical, and adaptable with a strong execution mindset.

If you have been reading so far, we are glad to see you are interested! If you could see yourself in this role, we are very much looking forward to your application.

OUR RECRUITMENT PROCESS:

• Please submit your application in English (if you can)
• If your profile matches job requirements, our recruiter will get in touch to share more about the role and get to know you better
• If successful, you will discuss the role with the Line Manager and the team

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.