Customer Experience Consultant – Air Freight

Job Description

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for an Air Customer Experience (CX) Consultant to join our team in Johannesburg, South Africa.

The Air CX Consultant will be responsible for the execution of air operations and customer service activities with the purpose of delivering a consistent, seamless customer experience as well as handling all aspects of import and export file management.

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

• Acceptance and tracking of cargo pre-alerts, including data quality checks and communication with overseas office.

• Arrange and monitor airline/customer cargo collections and deliveries.

• Handle and process air freight documentation e.g. licenses, packing lists, commercial invoices.

• Prepare and issue AWBs in accordance with local practice and policies.

• Familiar with customs clearance activities.

• Timely and accurate job costing and file closing in accordance with company guidelines.

• Timely and accurate customer invoicing.

• Operational finance activities including vendor invoice reconciliation and inter-company billing.

• Create and maintain customer specific reports and trackers ensuring compliance to agreed KPIs.

• Customer enquiries and query resolution.

• Service delivery execution.

• Develop and maintain customer and supplier relationships.

• Ensure Company guidelines and operating procedures are followed at all times.

• Ensure compliance with aviation and AEO security.

WHO WE ARE LOOKING FOR:

Someone with:

• At least 5 years’ experience in the air freight industry

• Knowledge of the automotive industry is highly preferable

• Customer-centric mindset.

• Problem-solving and critical thinking skills.

• Teamwork and team mindset.

• Excellent interpersonal and communication skills.

Technical skills:

• Microsoft Office (Intermediate)

• Fully competent on freight management systems (I.e., Cargowise and Kewill) to produce MAWB, HAWB and air freight documentation

• Working knowledge of Customs systems to execute export customs clearances

• Dangerous goods by air

• Aviation security

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.