Customer Experience Consultant

Customer Experience Consultant

Opportunity

Are you passionate about delivering exceptional customer service and building strong customer relationships? Do you have experience in logistics or supply chain and enjoy working in a fast-paced environment?

We are looking for a Customer Experience Consultant to join our Supply Chain Management (SCM) Customer Experience team in Dublin, Ireland. In this role, you will be responsible for managing customer interactions, coordinating operational activities, and ensuring a seamless customer experience for one of Ireland's largest retail customers while supporting additional customer accounts as required.

This is an excellent opportunity to develop your career within Maersk, working alongside experienced professionals in a collaborative and customer-focused environment.

We Offer

At Maersk, you'll be part of a global leader in integrated logistics, where innovation, collaboration, and customer focus are at the heart of everything we do.

As a Customer Experience Partner, you will:

• Build strong relationships with customers and become a trusted point of contact.

• Work closely with cross-functional teams to deliver excellent customer outcomes.

• Gain exposure to end-to-end supply chain operations.

• Join a supportive team that values continuous learning and professional development.

• Enjoy a competitive benefits package, including pension, annual bonus, daily lunch allowance, gym discount, and hybrid working arrangements.

Key Responsibilities

As a Customer Experience Partner, you will be responsible for:

• Managing customer communication through email, phone calls, and regular customer meetings.

• Providing outstanding customer support throughout the shipment lifecycle.

• Managing customer cases, enquiries, and dispute resolution in line with company processes.

• Supporting customer onboarding and maintaining long-term customer relationships.

• Coordinating import shipments from multiple global origins into Ireland.

• Monitoring operational performance and proactively resolving issues to ensure service excellence.

• Collaborating with internal stakeholders across operations, finance, and supply chain teams.

• Performing administrative and operational tasks that support day-to-day customer service activities.

• Escalating non-routine operational issues when appropriate while taking ownership of customer communication.

• Contributing to continuous improvement initiatives that enhance the customer experience.

What We Are Looking For

We're looking for someone who is customer-focused, organised, and eager to grow within an international logistics environment.

Preferred qualifications include:

• Previous experience in logistics, shipping, freight forwarding, supply chain, or customer service within a logistics environment.

• Strong communication skills with excellent written and spoken English.

• Ability to build positive customer relationships and communicate professionally with internal and external stakeholders.

• Strong organisational skills with the ability to prioritise multiple tasks in a fast-paced environment.

• Good problem-solving skills and attention to detail.

• Ability to work independently while collaborating effectively within a team.

• Proficiency with Microsoft Office applications and experience working with case management or operational systems is an advantage.

Who We Are

A.P. Moller - Maersk is an integrated logistics company working to connect and simplify our customers' supply chains. With operations in more than 130 countries and around 100,000 employees worldwide, we help customers grow by delivering reliable, innovative, and sustainable logistics solutions.

We are committed to creating an inclusive workplace where everyone can thrive. We welcome applicants from diverse backgrounds and encourage everyone to apply, regardless of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected by applicable law.

#RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.