Customer Experience Consultant

Job Description

Customer Experience Consultant: JL2

Would you like to grow your career in a customer‑centric role within a dynamic, international organization?
Maersk South Africa is seeking a highly motivated and customer‑focused professional to join our team as a Customer Experience Consultant – ICX LFT (Lifestyle, Technology & FMCG Team) based in Durban.

As part of our diverse and global organization, you will have the opportunity to continuously apply and develop your skills while working collaboratively with a team of experienced professionals to deliver exceptional customer experiences.

What We Offer:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us, teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work, Uprightness and Our Employees mean that transparency and accountability go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

Key Responsibilities:

• Manage the end-to-end shipment process for small/mid-sized customers (Essential Services Customers) in compliance with all company procedures.

• Ensure timely and effective resolution of customer issues by engaging relevant internal stakeholders.

• Handle a customer portfolio and perform financial situation follow-up, as well as overall business customer business knowledge.

• Execute all assigned tasks efficiently and with a responsibility and open mindset for changes and adjustments.

• Respond promptly to daily emails and calls (external/internal) and provide excellent customer service.

• Coordinate ocean shipments and logistics while processing all needed work.

• Build strong relationships with all stakeholders, to deliver a positive customer experience and ensure a smooth execution of the end-to-end shipment life cycle.

• Work closely with customers and internal teams to ensure a smooth execution of the end-to-end shipment life cycle.

• Demonstrate problem-solving and critical thinking skills, as well as excellent interpersonal and communication skills.

• Energetic, well-organized, self-initiated, and good coordination skills are a must.

Who We Are Looking For

Someone with:

• +2 years of experience in Customer Service and logistics.

• Customer-centric mindset.

• Good knowledge of MS Excel and experience working with multiple systems.

• Fluency in English is a must.

• Problem-solving and critical thinking skills.

• Teamwork and team mindset.

• Excellent interpersonal and communication skills.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.