Customer Experience Consultant

Job Description

Customer Experience Consultant

Together with your team, you will be responsible for delivering outstanding customer service and driving commercial growth by managing the end-to-end shipment lifecycle. Your role will involve building strong relationships with customers, identifying new business opportunities, and ensuring smooth coordination across internal teams and global service centers. You will act as a trusted advisor, combining operational expertise with a commercial mindset to create value for our customers.

What we offer you

• An exciting opportunity in a fast-paced and internationally expanding logistics environment
• A collaborative team of engaged professionals with diverse backgrounds
• Flexibility to work from home several days per week
• A competitive compensation package including performance-based annual bonus

Key responsibilities

• Deliver a positive customer experience by managing the full shipment lifecycle and resolving service issues
• Build and maintain strong relationships with customers and internal stakeholders, including offshore service teams
• Understand customer business drivers and tailor solutions to meet their needs

This is how you reach your goal

• Strategic and commercially driven mindset
• Strong prioritization skills and sense of urgency for time-critical tasks
• Ability to work independently while thriving in a cross-functional team environment
• Proactive and solution-oriented approach
• Comfortable working in a dynamic and international business landscape
• Strong communication skills in both Turkish and English

Your profile

You are passionate about delivering exceptional customer service and driving commercial success. You thrive in a fast-paced logistics environment and enjoy solving challenges with a customer-first mindset. Your ability to communicate clearly and prioritize effectively makes you a reliable partner for both customers and colleagues.

Moreover, you:

• Have experience in export/import operations within the logistics industry
• Demonstrate a strong commercial mindset and experience in customer-facing roles
• Are proficient in MS Office, especially Outlook and Excel
• Speak and write Turkish and English fluently

#RPO ##LI-PW1

The personal data provided to our company within the scope of job applications will be processed by Maersk Denizcilik Anonim Şirketi (“Maersk Denizcilik”) for the purpose of conducting the application process for candidates. As part of the A.P. Moller-Maersk A/S (APMM) group, we use a global web-based application with servers located abroad to collect and evaluate job applications by our international recruitment teams. To ensure the protection of your personal data in the context of cross-border transfers, we implement the Standard Contractual Clauses issued by the Turkish Personal Data Protection Board and submit the required filings to the Authority. For detailed information regarding our data processing activities, as well as your rights and the relevant privacy notice, you may refer to our Global Data Privacy Statement for Recruiting at https://www.maersk.com/careers/recruitment-process/privacy-statement. Under Article 11 of the Law, you can submit your requests regarding your rights to us via kvkk@maersk.com. For the protection of your personal data, we kindly request that you do not include any special categories of personal data or any personal data unrelated to the evaluation of your job application.'

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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