Customer Experience Consultant

Job Description

About the Role
As part of our team, you will design customized logistics solutions that allow customers to outsource their entire logistics value chain to us. Your mission is to deliver truly integrated end-to-end services and transportation solutions that make a difference for our customers. This includes taking full ownership of the customer experience, managing the shipment process, and coordinating with global logistics teams across multiple countries.

What We Offer

• A dynamic role in a fast-growing international environment
• A collaborative team of motivated professionals with diverse backgrounds
• Flexible work model with the option to work from home several days per week
• Competitive compensation package, including an annual bonus tied to company performance

Key Responsibilities

• Build strong customer relationships and understand their business needs to identify new opportunities
• Ensure smooth execution of the entire shipment lifecycle, monitor service-level agreements, and address any deviations
• Take end-to-end ownership of customer issues and requirements
• Collaborate with the commercial team on forecasts and commitments
• Provide insights to management on potential service risks and emerging trends
• Drive continuous improvement and promote smarter, more efficient processes
• Support digital adoption by encouraging customers to use new e-features

What Will Help You Succeed

• Strategic and proactive mindset
• Analytical and structured approach
• Ability to work independently while thriving in a matrix organization
• Strong communication and collaboration skills
• Adaptability in a dynamic, international setting

Your Profile

• Excellent organizational and planning skills
• Previous experience in customer-facing roles, ideally in freight forwarding or logistics
• Ability to identify process optimization opportunities
• Fluent Polish is mandatory
• Strong command of English, both written and spoken.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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