Customer Experience Consultant

Job Description

Customer Experience Consultant

Maersk is a global expert in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

You will be working for one of our key clients, who is the premier roaster and retailer of specialty coffee in the world.

The position is based in Amsterdam, Accraweg.

What We Offer

Be part of the world’s largest container shipping company.

Work together with a pool of highly skilled and talented people in an international environment.

The environment is friendly and dynamic, with focus on high performance, results, and respect for our employees, you’re valued as part of our team.

There is a room for growth and development.

Key responsibilities:
Your role will be to plan and coordinate inbound truck movements for one of our most important customers. Activities may include the following (but are not limited to):

Carrier Management

• Carrier Onboarding: Seamlessly integrate new carriers.
• KPI Management/Reporting: Drive performance with monthly KPI reports.
• Supplier Performance (OTIF): Ensure suppliers meet on-time, in-full standards.
• Monthly Carrier Performance Call: Review and improve carrier performance.
• Validate/Monitor Rates: Ensure best value and contract adherence.
• Forecasting: Predict trends and demands accurately.
• Ad hoc Reporting: Provide quarterly finance and performance insights.
  

Execution

• Inform Partners About Shipment Status: Keep everyone updated on shipments.
• Exception Management: Address and resolve shipment issues.
• Monitor and Book Timeslots: Manage scheduling efficiently.
• Follow Up on Milestones: Ensure milestones are met and updated.
• Invoicing: Handle invoicing accurately.
• Document Management: Keep documentation organized.

Continuous Improvement

• Carrier Benchmarking: Review and improve carrier performance quarterly.
• Weekly Alignment Calls: Stay aligned with weekly forecasting calls.
• Monthly Market Update: Provide insights on the road freight market.

This role requires coverage from 8:00h to 18:00h in a small team, therefore you need to be available to work between these hours.
Although the aim should be to bring out-of-office calls down to a minimum, you are expected to be available on the phone in the evening and during weekends, to solve any issues.

We are looking for:

• We are looking for a motivated, persistent and enthusiastic person with a possibility and a passion for solving complex issues.
• Logistics experience is a plus.
• Is fluent in English (proficiency in Dutch is a plus)
• Is adaptable, open to learning, improvement and proactive.

As part of our pre-employment screening, we ask you to provide a VOG.

If you have been reading so far, we are glad to see you are interested! If you could see yourself in this role, we are very much looking forward to your application.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.