customer experience consultant-3

Job Description

Maersk is a global leader in integrated logistics and has been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Job Summary

At Maersk, we go the extra mile to serve our customers in the best possible way. We work hard to build and strengthen customer relationships, ensuring we understand their business drivers so we can continuously improve collaboration, processes, and outcomes for the mutual benefit of both the customer and Maersk.

We are seeking a highly motivated Customer Experience Consultant to join our team and support one of the world's most recognized brands in managing its supply chain operations. This role offers an excellent opportunity to learn, grow, and make a meaningful impact while delivering exceptional customer experiences across the logistics value chain.

Key Responsibilities

• Understand customer requirements and consistently deliver on customer expectations.

• Build and maintain strong relationships with customers and key stakeholders.

• Identify opportunities to create additional value through Maersk’s integrated logistics solutions.

• Proactively recommend process improvements to enhance customer experience and service delivery.

• Take ownership of customer satisfaction and drive continuous improvement initiatives.

• Collaborate closely with the sales team to strengthen customer relationships and support business growth.

• Ensure timely and effective resolution of customer inquiries and service-related issues.

• Anticipate operational challenges and proactively communicate solutions to customers and stakeholders.

• Support the onboarding and implementation of new customers, programs, and logistics solutions.

• Manage end-to-end shipment processes in compliance with company policies and procedures.

• Take ownership of customer issues and coordinate with internal teams to ensure successful resolution.

• Work independently with minimal supervision while supporting and guiding team members when required.

• Maintain accurate customer and shipment information in relevant systems and platforms.

• Monitor service performance and identify opportunities to improve operational efficiency.

Qualifications & Experience

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.

• 2–5 years of experience within logistics, supply chain, freight forwarding, shipping, or customer service environments.

• Experience in customer support, customer service, or logistics operations is preferred.

• Strong understanding of supply chain and transportation processes is an advantage.

• Experience working with customer management systems and operational platforms is beneficial.

• Excellent written and verbal communication skills in Arabic and English.

Skills & Competencies

• Customer Relationship Management

• Customer Service Excellence

• Logistics & Supply Chain Knowledge

• Problem Solving & Decision Making

• Stakeholder Management

• Process Improvement & Continuous Improvement

• Communication & Interpersonal Skills

• Organization & Time Management

• Multitasking & Prioritization

• Collaboration & Teamwork

• Adaptability & Resilience

• Attention to Detail

What Success Looks Like

• Delivering a consistently positive customer experience.

• Maintaining strong and productive customer relationships.

• Resolving customer issues quickly and effectively.

• Identifying opportunities to improve operational performance and customer satisfaction.

• Supporting successful shipment execution and supply chain visibility.

• Contributing to customer retention and long-term business growth.

Why Join Maersk?

At Maersk, you will have the opportunity to be part of a world-class organization that is transforming global trade and logistics. You will work in a diverse, collaborative, and performance-driven environment where innovation, learning, and development are encouraged.

A career at Maersk offers exposure to international markets, challenging assignments, and opportunities for both professional and personal growth. We believe that a successful career is built through varied experiences that expand your capabilities and help you achieve your full potential.

Whether you are looking to deepen your logistics expertise, strengthen your customer management skills, or pursue future international career opportunities, Maersk provides a platform to help you succeed.

Diversity & Inclusion

Maersk is committed to creating a diverse and inclusive workplace where everyone feels respected, valued, and empowered to contribute. We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, gender, age, religion, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.