Customer Experience Consultant

Job Description

As a Customer Experience Consultant you will be the primary point of contact for key customers ensuring smooth execution of the end-to-end logistics lifecycle, working closely with the customers as well as internal and external stakeholders.

As a Customer Experience Consultant you will be the primary point of contact for key customers ensuring smooth execution of the end-to-end logistics lifecycle, working closely with the customers as well as internal and external stakeholders.

• Coordination with Airlines, Shipping lines, Transporters and Port authorities to achieve required delivery to customers;

• Professional pro-active communication with customers as well as attend to customer concerns;

• Provide regular and accurate status reports of shipments;

• Complete ownership of each job/file;

• Validation of cost and revenue at file level;

• Swift resolution of queries;

• Accurate and timely reporting;

• Build long-term customer relationships;

• Assist and enable commercial teams to deliver Logistics & Services growth targets;

• Willingness to go the extra mile towards customers & with focus on providing solutions;

• Proactively track shipments and notify customers of relevant deviations from the transport plan (ocean and inland), including potential solutions or alternatives.

• Warehouse process, cost, stakeholders and management for Inbound / Outbound

We are looking for:

• At least 3 years of experience working in a similar role with a freight forwarder, logistics company.

• Excellent communication skills; ability to navigate complex stakeholder matrix and to foster long-term relationships with internal teams and clients.

• Advanced English profeciency.

• Ability to work under pressure to meet tight deadlines and after hours where required.

• Team player.

• Attention to detail.

• Good positive attitude;

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.