Customer Experience Agent/Associate

Job Description

Customer Experience Agent , Slovakia

Would you like to start and develop your career, working closely with customers at a global leader in integrated logistics?

Come and join our successfull, intensively growing and ambitious Maersk Customer Experience Team in Bratislava!

In this role, you’ll be responsible for managing the end-to-end customer experience for your assigned clients, always seeking opportunities for continuous improvement that benefit both the customer and the company.

What we offer

We offer unique opportunity to join Maersk, global integrator and well-established company in international shipping and logistics.

- Corporate, and truly international environment.

- The chance to work within a supportive, dynamic team focused on performance, results, and mutual respect.

- Wide range of benefits, including a flexible working arrangement to help you maintain a healthy work-life balance.

- A convenient office location in Bratislava, next to shopping mall.

Key responsibilities

The Customer Experience Agent is responsible for overseeing and managing the entire customer experience journey for clients within their assigned portfolio. This includes proactively monitoring and managing the complete shipment process, ensuring adherence to company procedures, and making certain that cargo is delivered as promised, while keeping customers informed of any relevant changes or delays. As well building relationships with the customers and understanding their business drivers should be leveraged to continuously improve coordination and process to the mutual benefit of the customer and Maersk. The role requires close collaboration with all stakeholders involved in the process of delivery.

In addition to:

• Actively build strong relationships with assigned customers. Gain an understanding of their business, service needs, drivers and desires through everyday phone/mail contact and regular customer visits.

• Take full ownership of the shipment process, coordinating deliveries and loadings with a special focus on rail and truck transport arrangements, working closely with the internal intermodal team.

• Stay informed about changes in local and international regulations, internal and external procedures, and product developments. Develop a thorough understanding of the cargo you're managing, including its specific setting and requirements.
• Take ownership of reaching common team goals and KPI targets, and actively support team priorities.
• Continuously improve both soft and technical skills to provide world-class customer experience.
• Actively seek out and implement continuous improvement opportunities, both for customers and across internal and external stakeholders.

We are looking for:

• Candidate with fluent English and Slovak or Czech native speaker, both written and spoken (any additional language is benefit).

• Has basic knowledge of shipping/transportation business, or eager and willing to learn quickly
• Job suitable for graduate.

• Customer centric approach, as a key requirement.

• Well organized person.
• Real team player with a “can do” attitude.
• Has strong problem-solving abilities, ready to handle complex situations.

• Healthy drive for personal development.

• Communicates effectively and professionally, with excellent interpretational skills.

• Good moral compass, positive mindset and personality.

• Is interested in and passionate about digital solutions.

• Takes initiative and ownership of tasks and responsibilities.

• Is resistant to stress and can work under pressure.

• Good at staying calm and effective when things get tough.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.