Counter Agent / Front Counter Agent

Job Description

Maersk is a global leader in integrated logistics and has been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility—continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let’s sail towards a brighter, more sustainable future with Maersk.

The Role

Together with your team, you will be responsible for delivering seamless and professional customer-facing operations, supporting import and export processes and ensuring a smooth and compliant logistics experience for our customers.

This is a highly customer-facing role that requires a strong on-site presence. You will manage the release of shipping documents and cargo, coordinate closely with internal teams, and act as a key point of contact for customers and intermediaries.

From time to time, the role will require travel to other Maersk sites within Algeria to support operations and collaboration. All travel expenses will be fully covered by the company.

What We Offer You

• An exciting opportunity in a fast-paced, international logistics environment

• A collaborative team of motivated and engaged colleagues from diverse backgrounds

• A competitive compensation package, including an annual bonus linked to company performance

• Full coverage of business travel expenses for required site visits

• Opportunities for learning, development, and long-term career growth within Maersk

Please note: This is an on-site role requiring flexibility and a five-day-a-week presence, due to its customer-facing nature.

Key Responsibilities

• Build strong relationships with walk-in customers and intermediaries by understanding their needs and providing tailored operational support

• Ensure smooth handling of shipping documentation and cargo release, in line with company procedures and customer agreements

• Take end-to-end ownership of customer inquiries and issues, resolving them professionally and efficiently

• Coordinate with internal departments to support import/export operations, delivery orders, and case management

• Manage container destination changes, returns, and re-exports out of the UK and within regional networks

• Liaise with international stakeholders and Maersk hubs to support operational and customer requests

• Prepare reports and operational data for management, highlighting trends and service improvements

• Identify recurring issues and contribute to continuous improvement and process optimisation

• Support Maersk’s digitisation agenda by encouraging the use of internal systems and e-features for tracking, reporting, and data accuracy

This Is How You Reach Your Goal

• Strategic, proactive, and solution-oriented mindset

• Analytical and structured approach to problem-solving

• Comfortable working independently while thriving in a team-based, matrix organisation

• Flexible and adaptable, with the ability to manage changing priorities

• Strong customer focus with clear and confident communication skills

• Enjoy working in a dynamic, operational, and international environment

Your Profile

You are highly organised, customer-focused, and motivated by delivering consistently high service levels. You enjoy working in a hands-on operational role and are comfortable being the face of Maersk in a customer-facing environment.

Ideally, you bring:

• A background in logistics, freight forwarding, shipping, or customer service within the supply chain sector

• Previous experience in a customer-facing operational role

• Exposure to shipping documentation, re-exports, and operational systems such as Destin8 and CNS

• A proactive mindset with a focus on accuracy, efficiency, and continuous improvement

• Strong communication skills in Arabic and French, with good written communication skills in English

• Flexibility to travel occasionally to other Maersk sites within Algeria, as required

#RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.