Continuous Improvement Business Partner

Job Description

Role Overview

The Customer Experience Continuous Improvement Business Partner (CIBP) plays a pivotal role in advancing our Area’s CX maturity and performance. This position anchors the execution of our CX strategy, ensuring governance, visibility, and delivery of improvements that directly impact customer outcomes. By driving process excellence, automation, and data-driven decision-making, the CIBP sustains progress on critical initiatives and empowers CX teams to deliver consistent, high-quality experiences.

Key Responsibilities

• Drive the implementation and champion the adoption of global CX standards across local teams.
• Identify gaps in processes and customer experience, and design solutions that improve outcomes.
• Lead optimization and automation initiatives that deliver measurable results in efficiency, cost reduction, and customer-centric KPIs.
• Partner with CX leaders to define, track, and align KPIs with strategic goals.
• Collaborate across functions to turn insights into actionable improvements, integrating process excellence, customer listening, and digital enablement.
• Sustain progress on critical projects, ensuring measurable advancements continue over time.

Skills & Qualifications

• Bachelor's degree in business administration, engineering, operations, information systems, or supply chain is preferred.
• Minimum 2 years of professional experience in a relevant role.
• Dynamic, self-starting, and results-driven individual with strategic thinking and execution ability.
• Experience or certification in Lean Six Sigma, operational excellence, process improvement, or project management.
• Strong interpersonal and influencing skills to drive adoption and change across diverse teams.
• Proven change management expertise.
• Analytical, methodical, and flexible approach to problem-solving and execution.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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