Client Program Manager

Job Description

Client Program Manager Europe

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
Whilst the role is advertised as full-time, we can offer flexible working arrangements for this role, such as hybrid working, adjusted working hours, and other alternative working patterns.

Preferred location: Prague, Czechia

We are looking for a Client Program Manager to lead operational performance, strengthen customer satisfaction, and drive value creation for a global key account across Europe. In this role, you will act as the main customer advocate internally and a trusted advisor externally, coordinating with Customer Experience teams, Sales, and global functions to ensure consistent, high‑quality execution.

Key Responsibilities

• Own the European customer experience by coordinating performance across origins, destinations, and Maersk teams globally.
• Ensure customer KPIs are met and strong monitoring and control processes are in place.
• Build strong relationships with the customer’s European logistics team and local plants; resolve daily operational queries and identify growth opportunities.
• Oversee end‑to‑end shipment execution, driving standardization, automation, and best‑practice sharing.
• Conduct Gemba walks to identify process gaps and implement improvements.
• Develop and maintain SOPs to ensure accurate, consistent service delivery.
• Lead monthly performance reviews, analyse delays, and drive corrective actions.
• Support data accuracy and milestone timeliness through proactive dashboard use.
• Support Customer Experience teams across Europe and GSC as an operational subject matter expert.
• Contribute to value creation, including expanding landside logistics (FTL/LTL)
• Partner with Client Program Managers on projects, including EDI and operational escalations.

Key requirements

We are looking for someone who is eager to understand our key customer’s priorities, passionate about Operational Excellence, and comfortable navigating complex operational and commercial topics. You bring strong interpersonal and stakeholder‑management skills, a problem‑solving mindset, and the ability to recommend value‑adding actions for the customer. English language is required.

Bonus qualifications include:
3+ years of experience in operations, project/program management or supply chain; a strong track record in a matrix organization; high urgency and persistence; and excellent communication and presentation skills.

Location

Based in Central South Europe, ideally Prague, enabling quarterly customer meetings and proximity to the key plants of the customer in Czech Republic and Slovakia.

Other relevant information

We ask you to be open to travel across Central South Europe and other areas in Europe at need.

No visa or relocation support is provided for this role.

Apply now

Interviews will begin shortly — we would love to receive your application. Every candidate will receive a feedback.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.